Field Services

11 hours ago

Port Melbourne Victoria Australia Hills Limited Full time $120,000 - $180,000 per year

Are you a strategic and operations-focused leader ready to take ownership of national field service delivery across a dynamic healthcare technology business?

You thrive in fast-paced environments, balancing service quality, safety compliance, and continuity planning with a passion for delivering outstanding customer outcomes. Your leadership inspires regional teams to meet service level agreements, resolve major incidents efficiently, and continuously improve field operations. You're not just managing technicians—you're shaping the way we deliver critical systems across hospitals and healthcare facilities nationwide.

As the Field Services & Continuity Manager, you'll lead Hills' national field operations, overseeing installation, support, and maintenance of Nurse Call, PES, and related systems. You'll manage fleet logistics, OH&S compliance, and ensure continuity readiness across all sites. You'll also drive performance reporting, asset accuracy, and team capability development, while championing a culture of safety, service excellence, and continuous improvement.

This is a fantastic opportunity for a proactive and detail-oriented professional who thrives on operational leadership, stakeholder engagement, and national service coordination.

Key Responsibilities


• Lead and manage national field service teams to deliver high-quality onsite support


• Oversee Major Incident field resourcing, escalation, and resolution coordination


• Maintain CMDB and asset registers for accurate configuration tracking


• Manage fleet vehicles and logistics for national service coverage


• Ensure field teams maintain current knowledge of assigned brands, products, and services


• Monitor subcontractor and supplier performance; escalate recurring issues to Finance


• Report OH&S incidents, continuity gaps, and operational risks to Finance and the COO


• Provide compliance evidence for OH&S, SLA/MSA, and operational audits


• Champion continuous improvement initiatives across field operations and continuity planning


• Deliver national performance reports covering SLA, utilisation, fleet, and readiness metrics

Key Competencies


• Field Operations Leadership: Drive SLA achievement and service quality across national teams


• Incident Management: Lead Major Incident field response and escalation


• Asset & Config Management: Maintain CMDB and asset registers


• Continuity Planning: Mobilise and maintain continuity readiness across sites


• Safety & Compliance: Ensure OH&S compliance and site safety standards


• Supplier & Fleet Management: Oversee subcontractor performance and fleet utilisation


• Relationship Management: Collaborate with Finance, IT Ops, Warehouse, and Executives


• People Management: Mentor and develop regional supervisors and field technicians

Qualifications and Certifications


• Degree or Diploma in Electrical/IT, Business, or equivalent experience


• ITIL Intermediate or Service Operations certification (preferred)


• Electrical licence and/or Cabling Licence (mandatory for specific tasks)


• OH&S Induction card and Working With Children Check (required)


• Leadership and people management experience (required)

Please note: All employees are required to have a clear and current police check.

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