Customer Service Consultant

2 weeks ago

Parramatta, Australia Westpac Group Full time

Full training provided to develop your career with the Westpac Group
- Permanent-full-time roles, working a Mon - Fri rotating roaster, Paramatta based
- Flexible/hybrid working opportunities, competitive salary and rostered days off

**How will I help?**
Westpac Group’s purpose is Helping Australians Succeed - it’s what we do, who we are and why we come to work every day. As part of the Mortgage Operations team, you’ll be paramount to helping contribute the delivery of Westpac’s vision by providing exceptional customer service.

**In this Contact Centre role you will**:

- Provide responses to simple and complex inquiries for Mortgage products and services
- Focus on servicing our clients over the phone efficiently and accurately
- Resolve a variety of phone-based requests and enquiries from across the banking network, brokers, solicitors, and builders.

The roles will be based at our Kogarah site and will benefit from flexible working arrangements after training based on experience and tenure.

**What do I need?**
You are a creative problem solver and will strive to find the best possible outcome for your customers. You are resilient, adaptable and comfortable to work in an evolving, fast-paced environment. You are a team player who is able to build professional relationships easily and looking to develop your skills.

**You will have**:

- previous experience delivering excellent customer service
- ability to manage multiple priorities with a high degree of accuracy
- Clear and professional verbal, and written communication skills
- Strong interpersonal skills with a focus on collaboration

This is a phone-based contact centre role that operates on a rotational shift roster between the hours of 8:30 am - 7:30 pm Monday to Friday and 8:30 am - 8:00 pm Monday to Friday (daylight savings). To be eligible for this role you must be available during these times and to commute to the location.

**What’s in it for me?**
We want you to love what you do - and where you do it. You’ll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

**What’s it like to work there?**
When you join, you’ll become part of the broader Westpac Group family - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility

**How do I Apply?**

Start here. Just click on the **APPLY **button.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants. The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

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