Sales/customer Service Consultant

2 weeks ago

Parramatta, Australia SuperCare Full time

**ABOUT US**

We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their Superannuation on compassionate grounds. For over a decade, we have been making a meaningful impact, helping thousands ease their financial burdens while prioritising their health.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leader, we are committed to continuous innovation, delivering exceptional client experiences, and fostering a workplace culture that promotes professional growth and collaboration.

As we continue to grow, we are excited to invite an experienced and highly competent **Sales/Customer Service Consultant**to help with our mission of transforming lives.

**THE ROLE**

The Sales/Customer Service Consultant plays a crucial role in ensuring an engaging Client Experience as the first point of contact.

Responsible for introducing SuperCare services to interested clients and determining their eligibility to access their Super early based on compassionate grounds.

Key responsibilities include, but not limited to:
**1. Customer Service/Client Relationship**
- Address customer concerns and refer to appropriate teams
- Provide exceptional service; build rapport, and maintain client relationships

**2. Sales**
- Handle inbound sales calls - introduce the clients to SuperCare services and effectively articulate the value/advantages of SuperCare offerings
- Engage with clients in a professional manner and actively listen to their needs before offering a personalized solution
- Confirm that the client is eligible to access their Super early based on compassionate grounds while clearly explaining the implications of accessing their Super early
- Ensure that the client understood the Service Agreement before guiding them in signing

**THE PREFERRED COMPETENCIES**
- At least 1 year of substantial work experience in a sales/customer service role, preferably in the service industry
- Exceptional verbal and written communication skills
- Persuasive and confident approach to customer service
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent organizational and time management skills
- Business Acumen, Interpersonal skills, Analytical and Problem-Solving Skills

**SUPERCARE CORE VALUES**
- Integrity
- Excellence
- Exceptional Service
- Teamwork
- Innovation
- Life-long Learning
- Results focus and Accountability

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program

**HOW TO APPLY**

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, we’d love to hear from you Join us at SuperCare and be part of a team that is changing lives every single day.

Pay: From $60,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Sales/customer Service Consultant

    2 weeks ago

    Parramatta, Australia SuperCare Solutions Pty Ltd Full time

    **ABOUT US** We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of...

  • Customer Sales and Service Consultant

    2 weeks ago

    Parramatta, Australia IAG Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Customer Sales and Service Consultant. **Your Role** We have multiple opportunities for Customer **Sales and Service Consultants** to join our NRMA Insurance team. You’ll be the first point of contact for our customers and will assist in the growth of...

  • Customer Sales Consultant

    2 weeks ago

    Parramatta, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    7 days ago

    Parramatta, Australia Universal Fitness Group Australia Pty Ltd Full time

    Job description - Universal Fitness Group is a premier health club located in the heart of Parramatta. We are a high-end market health club incorporating the latest trends _with the latest innovative equipment _in fitness and lifestyle to help our members achieve their goals. We provide exceptional services unlike any other in today’s market._ - We are...

  • Customer Service Consultant

    2 weeks ago

    Parramatta, Australia SuperCare Full time

    **ABOUT US** At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started...

  • Customer Service Consultant

    1 week ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **ABOUT US** SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney...

  • Sales Consultant

    13 hours ago

    Parramatta, Australia SuperCare Full time

    **ABOUT US** At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started...

  • Sales Consultant

    7 days ago

    Parramatta, Australia Stratton Finance Full time

    Brand new Parramatta office, fully equipped kitchen, close to public transport - Lucrative salary package, uncapped commission - earn over $100K in your first - Permanent Full-Time position, Monday to Friday business hours only **About Stratton Finance** We may be a finance company, but we are not like those _other_ finance companies. No stuffy old...

  • Customer Service Consultant

    3 days ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Whats On Offer**: - Commencing ASAP. - Shifts are Monday to Friday. - Flexibility to potentially work from home and from the Parramatta office - which is conveniently located close to public transport - Supportive, friendly and diverse office environment - Comprehensive onboarding training program designed to set you up for success **What we are looking...

  • Customer Interactions

    2 weeks ago

    Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49314- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Experienced- Work type(s)- Temporary- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will...