Customer Service Agent

5 days ago

Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Join our friendly Inbound customer service team working on behalf of Department of Transport Victoria.

In this role, you will be handling incoming calls for Regional Roads Victoria with road users reporting

Key Details- Customer Service Agent- Melbourne CBD- Weekly Hours: Full Time 38 hours a week- Centre Hours: Full Time Roles: 8am to 6pm on a rotating roster

Culture & Benefits- Ongoing coaching, support and development- Multiple career progression opportunities- Fun and interactive workplace culture- 24/7 access to a trusted mental health and wellbeing app

To be successful in this role, you will need to:
- Be able build a relationship with customers over the phone within set timeframes- Adhere to comprehensive compliance standards- Deliver amazing customer experiences every time- Complete a National Police Clearance and Bankruptcy Check- Have full work rights to work within Australia

We’re looking for passionate people to join the Probe family.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
- VERVOE DISCLAIMER:_

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