Customer Service Agent
18 hours ago
Rapidly-growing scale up organisation
- Inner Eastern Suburbs Location with flexible working arrangements
- $60-70k + superannuation (dependant on experience)
**ABOUT OUR CLIENT AND THE ROLE**
Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is rapidly growing, they now require an experienced Customer Service Officer to join their strong and dynamic team.
**DUTIES**
- Handle incoming and outgoing calls;
- Triage inbound calls to resolve any issues that may have occurred across service providers;
- Monitor AI performance and manually take over chats with Customers when required;
- Maintain a positive, empathetic and professional attitude toward customers at all times;
- Respond, acknowledge and resolve customer inquiries or complaints;
- Keep records of all customer interactions, transactions, comments and complaints.
**SKILLS & EXPERTISE**
- Proven experience as a Customer Service Agent or a similar role;
- Have experience using Microsoft Office, including Word, PowerPoint and Outlook;
- Possess excellent verbal and written communication skills;
- Be able to work on multiple projects at one time, with the ability to work under pressure and to deadlines;
- Have great attention to detail and accuracy, along with good problem-solving skills;
- Be a team player and are able to work in a fast-paced environment;
- Have strong phone handling and active listening skills.
-
Customer Service Consultant
2 weeks ago
Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per yearAbout roomrAt roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.With roomr, our customers can compare local real...
-
Customer Service Agent
1 week ago
Melbourne, Victoria, Australia Global Retail Brands Australia Full time $40,000 - $60,000 per yearWe are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking atwo Customer Service Agentsto join our team focusing on providing administrative support to all departments across our Support Office throughout the...
-
Melbourne, Australia Probe CX Full timeAt Probe CX, expect to think differently, challenge the norm and find your purpose. Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued. We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information. A key aspect of this role...
-
Customer Service Agent
2 weeks ago
Melbourne, Australia IPA Personnel Services Full timeOur client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Private Advertiser Full time $60,000 - $80,000 per yearCompany DescriptionClutch Industries is a leading clutch manufacturer headquartered in Coburg North, boasting over 70 years of expertise in producing OEM specification products to high-performance modular clutch systems. With a strong global presence, our Australian-owned company is renowned internationally for delivering superior products and...
-
Customer Service Agent
2 weeks ago
Melbourne, Australia Probe CX Full time**About the role** We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term, part time basis with potential to extend (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect...
-
Customer Service Agent
2 weeks ago
Melbourne, Australia Probe CX Full time**About the role** We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Global-e Full time $50,000 - $70,000 per yearWe're looking for aCustomer Service Agentto join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At ourrapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...
-
Customer Service Agent
4 days ago
City of Melbourne, Australia Probe Group Full timeOverview At Probe CX, expect to think differently, challenge the norm and find your purpose. Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued. We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information. A key aspect of this...
-
Customer Service Agent
2 weeks ago
Melbourne, Victoria, Australia Probe CX Full time $40,000 - $60,000 per yearAbout the roleWe're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to...
