Customer Service Agent

1 day ago

Melbourne, Australia Probe CX Full time

**About the role**

As a Customer Support Consultant, you'll be the face of PTV, providing excellent customer service to anyone who uses public transport in Victoria. In this role, you will be responsible for handling inbound queries from users of the Victorian Public Transport network. As an agent you will be tasked with responding to queries regarding the Journey Planner product and will be providing journey planner information. As you progress within the role you will handle more complex queries involving complaints. Not only will you have the chance to interact with diverse customers, but you'll also take on back-of-house tasks, broadening your skill set. Join our team to become an essential part of Victoria's public transport system

**Key Details**
- Hybrid working model post training
- Paid Training
- Commencing 18th November 2024
- Multiple casual positions are available.
- Enjoy rotating rosters from Monday - Sunday between 6am - 12am.
- Ideal for those seeking diverse work schedules.
- Full work rights to work within Australia for at least 12 months
- You will be required to complete a National Police Clearance

**To be successful in this role, you will need to**:

- Build strong client relationships through effective phone communication and timely responses.
- Follow strict compliance regulations to maintain standards.
- Consistently deliver exceptional customer service experiences.

**Culture & Benefits**
- Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
- Continuous coaching and support to enhance personal and professional growth.
- Abundant pathways for progression.
- Inclusive and vibrant team culture that values everyone's uniqueness.
- Unlimited 24/7 access to a dependable mental health and well-being platform

**Our promise to you.**

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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