Customer Service Agent
1 week ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe, expect to think differently, challenge the norm and find your purpose.
Join our team of Customer Service Experts at a top Australian furniture, bedding, and outdoor retailer. Our knowledgeable team is dedicated to assisting customers in enhancing homes nationwide.
About the role
Key details- Full-time (38 hours).- Rostered Hours: Monday to Saturday 9AM to 5:30PM (rotating roster)- Commencing ASAP
Key Responsibilities-
- Update customer accounts with relevant details after communication.- Send necessary communication to stores following customer calls, if needed.- Process orders as per client specifications.- Escalate critical issues to management when necessary.
About you
You will have a history of effortlessly nurturing customer connections, masterfully untangling intricate inquiries, and exhibiting unwavering resilience and adaptability in every customer interaction. Your prowess in harnessing technology to navigate diverse systems, all while staying attuned to customer needs through attentive listening, will set you apart as an invaluable asset to our team.
What we can offer you- Comprehensive paid training for engagement.- Inclusive work environment fostering collective strengths.- Vibrant culture based on values like fun, respect, integrity, innovation, and transparency.- Access to a trusted mental health and wellbeing platform.- Join a multi-award-winning customer experience organization with over 40 years of success.
Join us in redefining the customer's experience and making a difference in the industry.
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.
- #S-DNI_
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