Customer Service Agent

At Probe CX, expect to think differently, challenge the norm and find your purpose.

Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued. We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information. A key aspect of this role involves educating customers on their rights and proactively identifying and escalating priority issues. If you are committed to delivering an exceptional customer experience and thrive in a supportive, collaborative environment, we encourage you to apply.

About the role
 

As a Customer Service Agent, you'll be instrumental in handling inbound and occasional outbound calls, assisting banking customers with a wide array of account-related issues. This comprehensive role encompasses managing critical tasks such as stopping and reissuing lost or stolen cards, lodging and resolving disputes for unauthorized transactions, and providing clear guidance on customer rights.

Furthermore, you will proficiently handle everyday banking enquiries, assisting with payment arrangements, updating account information, issuing statements, and facilitating PIN changes. All interactions require accurate, efficient, and empathetic service.

Ensuring timely responses, escalating priority issues, accurately documenting interactions, and fostering a positive customer experience are key to this role.
 

Key Detail

• Total of 7 days onsite training; 1 day in office per month afterwards

• Multiple Part Time positions available

• Roster: 10:00 am to 8:00 pm Monday AND Friday; 8:00 am to 1:30 pm Saturday

• Fixed Term 6 month contract with potential for longer

• Equipment is provided (Stable hard-wired Internet connection required)

• Highly Accessible Office near Flagstaff station
   

Main Activities

• Inbound and some outbound calls 

• Escalate and or resolve complaints

• General inquiries

• Stopping and reissuing lost and stolen cards

• Lodge a dispute if any unauthorised transaction

• Document all information on customer interaction according to standard operating procedures

What's in it for you?

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.

• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.

• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.

• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.

• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.​​
   

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.