Incident & Problem Manager
11 hours ago
**Location**: Macquarie-Park, NSW
**Company**: Optus
**Type**: Full Time
**Job ID**: 161122
**Date**: 6 October 2024 1:54 AM
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
The Problem and Incident Manager is responsible for managing and coordinating all aspects of the problem and incident management processes within service delivery.
Ready to reimagine your career at Optus?
**Incident Management**: Monitor the service desk and system alerts to identify incidents quickly and take immediate action to mitigate impact.
**Continuous Improvement**: Review and refine the incident and problem management processes regularly to ensure efficiency and alignment with industry best practices (e.g., ITIL).
**Governance and Compliance**: Ensure that all incidents and problems are managed in accordance with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
It starts with you
Proven experience in incident and problem management, preferably within an ITIL framework.
Proficiency in IT Service Management (ITSM) tools ServiceNow and Jira.
Strong analytical skills to assess incidents, identify patterns, and determine root causes.
You must be an Australian citizen and be eligible for Federal Government security clearance.
The good stuff
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive paid parental leave, up to 14 weeks for the primary care giver
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
- 
					
						Cyber Incident Response Specialist
4 days ago
Macquarie Park, Australia Stickmancyber Full time**Summary**: StickmanCyber is seeking a highly experienced Senior Incident Response Analyst with Digital Forensic expertise to direct and execute the company’s MSSP incident response capabilities. This individual will oversee complex investigations, own IR governance and playbooks, coordinate with cross-functional stakeholders during live incidents, and...
 - 
					
						Incident Coordinator
4 days ago
Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time**Why Join Us**: Be a part of the safety team at Australia's premier annual event. Gain hands-on experience in event safety and risk management. Collaborate with a dynamic and passionate team. Contribute to creating memorable experiences for thousands of attendees. **About the Role** Are you passionate about event safety and risk management? Do you thrive in...
 - 
					
						Incident & Insurance Coordinator
1 week ago
Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time**Job Title**:Incident & Insurance Coordinator **Company**:The Royal Agricultural Society of NSW **Location**:Sydney Olympic Park **Job Type**:Full-time We are seeking a highly organized and detail-oriented individual to join our team as an **Incident & Insurance Coordinator** at **The Royal Agricultural Society of NSW**. As the Incident & Insurance...
 - 
					
Incident Support Line Operator
7 days ago
Albion Park Rail, New South Wales, Australia WARRIGAL Full time $157,440 - $158,400 per yearService Integrated Communities | AdministrationWarrigal - A world where older people feel known, loved, and connected.About the role:You will be at the forefront of our incident management system, playing a crucial role in ensuring the safety and well-being of our clients across Residential Care Homes, Home Care Services, and other direct care services.Your...
 - 
					
						IT Security Manager
6 days ago
Macquarie Park, Australia Saluda Medical Full time**About Saluda Medical Saluda Medical was founded in 2013 for the purpose of transforming patients’ lives with disruptive neuromodulation solutions. We are leaders in the field with proven exceptional pain management results and, with more than 10 years of advanced research development and clinical experience, we design and develop advanced neuromodulation...
 - 
					
						Security Analyst
1 week ago
Macquarie Park, Australia VetPartners Full time**Your New Chapter** At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement. We are looking for a proactive Security Analyst to safeguard...
 - 
					
						Ict Customer Support Officer
2 days ago
Macquarie Park, Australia Talent International Full time**Job Details**: **Location** Macquarie Park **Salary** AU$33.40 - AU$53.54 per hour **Job Type** Full Time **Ref** BBBH102920_1686902191 **Contact** Uvez Ahmed **Posted** 39 minutes ago **Talent International** is currently recruiting for an **ICT Customer Support **to work for an** NSW Government client **based in **Macquarie Park**. This...
 - 
					
						Technical Analyst
1 week ago
Macquarie Park, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Technology is the backbone of our business....
 - 
					
						IT Business Systems
1 week ago
Macquarie Park, Australia Metcash Full time**Joining the Metcash Family** At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of...
 - 
					
						Change & Release Manager
11 hours ago
Macquarie Park, Australia Optus Full time**Location**: Macquarie-Park, NSW **Company**: Optus **Type**: Full Time **Job ID**: 161120 **Date**: 6 October 2024 1:49 AM We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. Ready to reimagine your career...