Incident Support Line Operator

Service Integrated Communities | Administration

Warrigal - A world where older people feel known, loved, and connected.

About the role:

You will be at the forefront of our incident management system, playing a crucial role in ensuring the safety and well-being of our clients across Residential Care Homes, Home Care Services, and other direct care services.

Your primary responsibility will be to gather detailed information about incidents from managers and accurately log these incidents into our system according to established protocols.

This will involve evaluating the severity of each incident, ensuring that all relevant details are recorded, and reporting the information to the appropriate authorities, including the Aged Care Quality and Safety Commission when necessary. You will manage and update incident records on our network, track the progress of ongoing incidents, and escalate urgent matters to senior management as required.

To be successful you will need

• Demonstrated experience with business processes, compliance practices and detailed procedures
• Understanding and experience in incident reporting
• Excellent written and verbal communication skills
• High level competence in Microsoft Office Suite of products, particularly Excel
• Highly developed interpersonal skills with managers and staff to achieve project objectives
• Excellent organisational and time management skills
• Aptitude for analysis and problem solving
• Excellent self-organisational and time management skills

Benefits to you

• Hourly Rate: $ $30.35 per hour + Super + NFP Packaging
• Competitive pay and NFP salary packaging including up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each FBT year
• Commitment to on-going professional and career development opportunities
• Flexible working arrangements
• Career break schemes and purchased leave
• Fitness Passport
• An intentional workplace culture, working with inspiring people who have passion and heart

What our people love about working here

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness, and connectedness. On a big picture level, we're challenging ageist thinking in Australia. This is the Warrigal Way.

A focus on care, not profits: As a for-purpose organisation, we put everything back into the business. That means you can focus on creating the best possible experience for our residents and have a meaningful impact in the local community, instead of filling investor pockets. There is no greater purpose.

You are the difference | Create a meaningful legacy

At Warrigal, you're not just doing care work. You're shaping a society that respects and celebrates ageing, connects families, and frees up their time to create treasured, lasting memories. You're creating a culture of kindness, compassion and understanding that can be passed down to future generations. Let this be your legacy

Join us and be the difference

Apply now - we are reviewing applications daily

We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer.

We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging.

At Warrigal, you are the difference. We believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected.

Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive.

If there is a change we can make, so your strengths can shine throughout our recruitment process, please get in contact with:

For more information on the role please contact Jaye Toole, Compliance, Data and Systems Manager - OQAC at Please only use this email address for queries, please do not use it to apply.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.