Infomation Technology Support

**Overview**:
**Work Type**:Fixed-term - Part-time

**Salary**: Salary not specified

**Grade**:Education Support - Level 1, Range 2

**Occupation**:IT and telecommunications

**Location**:Melbourne - Western suburbs

**Reference**:1489110

**Selection Criteria**:
**SC1** Demonstrated capacity to undertake and document routine support tasks across a range of functions in information and communication technologies (ICT) within school environment.

**SC2** Demonstrated capacity to communicate effectively with a range of personnel, together with excellent communication and interpersonal skills when relating to students, colleagues, and members of the broader community.

**SC3** Demonstrated proficiency in the use of office systems, software, and IT equipment as relevant to the position.

**SC4** Demonstrated capacity to work cooperatively with and provide support to Principal team, Teachers, Education Support and Students.

**SC5** Demonstrated capacity to work independently and take direction from management with a demonstrated capacity to complete routine maintenance tasks on ICT equipment.

**Role**:

- An education support class position at this range will perform tasks that are carried out in accordance with guidelines, accepted practice, and school policy under supervision and direction. This may include coordination of other education support class staff within the work area or educational program.
- An education support class position supports the educational services being provided to students but must not include duties of a teacher as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students can be required individually or in groups up to 4 in controlled circumstances and where the responsibility for students remains clearly with a teacher.
- Certification and/or qualifications of up to three years can be required at this level (noting that Registered Nurse is not included at this level, the first level for which is Level 1 range 3).
- A role at this range may include:

- Specific support tasks to achieve outcomes. Typically, this will involve accountability for a single function, (e.g. ensuring data is properly maintained) or the co-ordination of a work area under the direction of the principal or a manager.
- Assisting teachers, within an educational program, by undertaking specific support tasks or the coordination of the support function.
- Supervised health and wellbeing support tasks, medical intervention support tasks, or other specialised student/teacher support roles (e.g. enrolled nurses performing the role as described in schedule 3). These roles require specific qualifications and/or training, including roles where further training must be undertaken from time to time. The role is for a specific purpose, for which there will be direct accountability as opposed to support roles that are carried out by a range of staff performing routine tasks under direction.
- Technical tasks that require a sound knowledge of basic technical and/or scientific principles that are used to develop and adapt work methods and make judgements where there are clear guidelines and limited options. Routine technical support in libraries, science, and information technology would be typical examples.
- An education support class position at this range commencing at the base will initially be limited to undertaking routine tasks that are carried out under close supervision and direction. Work that carries some degree of independence will generally involve a limited number of tasks performed on a regular basis where priorities are clear, procedures are well established, and direction is readily available. Subject to any specific qualification and/or training requirement, an education support class employee employed in this range may be progressively required to undertake coordination, specialised student/teacher support tasks, or technical tasks as experience in the role is gained.

**Responsibilities**:

- Conducts routine technical procedures and/or data collection, collation, and analysis
- Applies basic technical knowledge to diagnose and correct faults and problems with technical equipment
- Applies basic technical principles to enable the performance of a variety of interrelated technical tasks
- Conducts training and/or instruction with respect to technical systems
- Ensuring the security and integrity of the school's ICT system in line with the DET policies and procedures.
- Assist in solving common ICT related problems for staff and students on a daily basis.
- Support members of the school community with respect to their use of ICT in the school.
- Provide technology assistance for school events.
- Undertake other duties relevant to the field of responsibility as requested by the Network Manager or Principal.

**Who May Apply**:

- Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.