IT Support Manager

2 weeks ago


Sydney Western Suburbs, Australia Maple Community Services Full time

**About Maple Community Services**

Maple Community Services is a NDIS approved Disability Service Provider that facilities supports within Australia. We are a team of like-minded individuals working towards creating equal standards of living for people of all abilities.

**Why Maple Community Services**

Maple Community Services instils a progressive, fresh, and innovative workplace environment, where opportunities for creativity, individualism, and originality are plentiful. The business was founded in early 2018, making this career opening the perfect one for someone looking to grow within the organisation and make this space their own.

**About you**

The IT Support Manager will perform day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the company. The roles requires you to understand the operations of the business, be a technology all-rounder and handling any concerns that may arise.

**Essential Criteria**
- Experience in the IT industry
- Proficient in Microsoft 365 and Salesforce
- Bachelor’s degree in computer science or information technology
- Certified Salesforce Administrator
- High technology literacy
- Ability to understand the integration of software programs

**Your responsibilities include but are not limited to**:

- Meet with Executives to assess and outline system software and requirements
- Oversee the development, installation, configuration, and administration of computer systems
- Monitor computer systems and networks for malfunctions, viruses and errors
- Troubleshoot technical issues and develop effective solutions
- Prepare reports, network analytics, data reports and operational manuals
- Keep up to date with the latest advancements in technology, protocol and best practice
- Manage the company’s technology stack
- Manage the company’s devices, factory resetting, performance issues, etc.
- Assist employees with any technology related concerns
- Create user and training documentation, and conducting formal training sessions
- Ensure system issues are responded to and resolved in a timely manner
- Maintain and support day-to-day operations of the Salesforce platform
- Work with key stakeholders to find innovative ways to leverage the Salesforce platform
- Manage user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups
- Review all Salesforce platform changes and provide communication and training where required

If you're dedicated and ambitious, Maple Community Services is an excellent place to grow your career. Don't hesitate to apply.

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- IT / Salesforce: 1 year (preferred)



  • Sydney Western Suburbs, Australia J&K Loyalty Support Services Full time

    J&K Loyalty Support Services is a disability support service and we are looking for a **GENERAL MANAGER **to join our team. Pay rate will be based on experience. **To be successful for this role, you will need**: - Relevant qualification/experience in a similar role (highly desired) - Leadership experience - Strong customer service experience, complaints...


  • Sydney Western Suburbs, Australia My Independent Support Full time

    Increase the client’s choice and independence, through capacity building, skill acquisition and supported decision making. - Assist clients to explore and participate in community-based activities of their choice. - Establish meaningful relationships with clients, their families, supporter workers and advocates to work towards positive outcomes for...


  • Sydney Western Suburbs, Australia My Independent Support Full time

    At My Independent Support (MIS), we are dedicated to human rights and to ensuring individuals with a disability have greater choice, control, and freedom over their lives. We aim to provide professional services and support for individuals and their families that is community-based, dignified, person-centred and reflects the individual needs, preferences and...


  • Sydney Western Suburbs, Australia HealthcareLink On-demand Full time

    **Job title: Clinic Manager Behaviour Support** **Working Hours**: Full Time, 38 hours per week **Salary**:$110,000 per annum + bonuses + PD + flexible work + more **Location**: Hills District of Greater Western Sydney **Roles & Responsibilities**: Our client is a supportive multidisciplinary team of Occupational Therapists, Psychologists, Speech...


  • Sydney Western Suburbs, Australia HAYS Full time

    Seeking an experienced Information Management Support Officer on a temporary full time basis **Your new company** This Local Government Organisation's aspiration is to be the best council in Australia and this is reflected in their workplace values of teamwork, customer focused, innovation and commitment to safety. **Your new role** - Partner with...


  • Sydney Western Suburbs, Australia Riverlands Disability Support Full time

    Are you passionate about making a difference in the lives of individuals with a disability? Join our dedicated team at Riverlands Disability Support and be part of a community committed to providing high-quality care and support. We are looking for people who are genuine in their desire to help others live their best life, people who are enthusiastic, can...


  • Sydney Western Suburbs, Australia Lifestyle Solutions Full time

    **Therapeutic Support Manager | Intensive Therapeutic Care**: - **Western Sydney**: - **Full-Time Position** Our Western Sydney operations are growing and we are looking for a Superstar House Manager to lead and guide our Therapeutic Youth Workers at our new service! As the Therapeutic Support Manager, you will enable our Children and Young People to...


  • Sydney Western Suburbs, Australia NSW Biodiversity Conservation and Science Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Manager Executive Support & Divisional Services**: - **Ongoing full-time opportunity**: - **Office location - Parramatta**: - **Salary relative to experience and ranges $159,264 to $170,592 + Super** **About the...


  • Melbourne Eastern Suburbs, Australia Support Vine Full time

    **Key Responsibilities May Include**: - Assist participants with personal care tasks, including bathing, dressing, grooming, and toileting. - Support participants in managing their daily routines and household tasks. - Facilitate and encourage social and community participation. - Provide companionship and emotional support to participants. - Attend to...

  • Sales Support

    2 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    Sales Support | $70,0000 - $73,0000 + super + bonus | Global Manufacturers | Rydalmere | Mon-Fri, office hours **Your new company** This company is a world leader in developing and manufacturing clean air solutions, with 26 production units and R&D centres in six countries across the Americas, Europe, South East Asia, and Asia-Pacific regions. It offers...