IT Support Manager

6 days ago

Sydney Western Suburbs, Australia Maple Community Services Full time

**About Maple Community Services**

Maple Community Services is a NDIS approved Disability Service Provider that facilities supports within Australia. We are a team of like-minded individuals working towards creating equal standards of living for people of all abilities.

**Why Maple Community Services**

Maple Community Services instils a progressive, fresh, and innovative workplace environment, where opportunities for creativity, individualism, and originality are plentiful. The business was founded in early 2018, making this career opening the perfect one for someone looking to grow within the organisation and make this space their own.

**About you**

The IT Support Manager will perform day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the company. The roles requires you to understand the operations of the business, be a technology all-rounder and handling any concerns that may arise.

**Essential Criteria**
- Experience in the IT industry
- Proficient in Microsoft 365 and Salesforce
- Bachelor’s degree in computer science or information technology
- Certified Salesforce Administrator
- High technology literacy
- Ability to understand the integration of software programs

**Your responsibilities include but are not limited to**:

- Meet with Executives to assess and outline system software and requirements
- Oversee the development, installation, configuration, and administration of computer systems
- Monitor computer systems and networks for malfunctions, viruses and errors
- Troubleshoot technical issues and develop effective solutions
- Prepare reports, network analytics, data reports and operational manuals
- Keep up to date with the latest advancements in technology, protocol and best practice
- Manage the company’s technology stack
- Manage the company’s devices, factory resetting, performance issues, etc.
- Assist employees with any technology related concerns
- Create user and training documentation, and conducting formal training sessions
- Ensure system issues are responded to and resolved in a timely manner
- Maintain and support day-to-day operations of the Salesforce platform
- Work with key stakeholders to find innovative ways to leverage the Salesforce platform
- Manage user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups
- Review all Salesforce platform changes and provide communication and training where required

If you're dedicated and ambitious, Maple Community Services is an excellent place to grow your career. Don't hesitate to apply.

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- IT / Salesforce: 1 year (preferred)

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