Infomation and Support Services Officer

Location: Melbourne | CBD

Job type: Full time / 2 years

Organisation: Department of Jobs, Skills, Industry and Regions

**Salary**: $95,102 - $107,905

Occupation: Administration/Secretarial

Reference: VG/101267

The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and increasing participation - by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions. For more information, see the DJSIR Strategic Plan 2023-2027

Established on 1 January 2023, our work spans numerous portfolios, supporting departmental ministers and operating across metropolitan, regional and international offices. We oversee various public entities, including public corporations, regulatory authorities and specialist boards.

Our values are accountability, integrity and respect, and underpin everything we do.

**Information and Support Services Officer**
- _Salary: $95,102 - $107,905 (Plus Superannuation)_
- _Fixed term: 2 years_
- _Usual hours of work: Full Time (flexibility may be available)_
- _Usual work location: 121 Exhibition St Melbourne (flexibility may be available)_

**The Role**

The Information and Support Services Officer will be a part of a team supporting apprenticeship policy, projects and programs in Apprenticeships Victoria. The primary functions of the role will be to lead research and drafting of information in a range of communication methodologies that clarify rights, wages and responsibilities for apprentices, trainees and employers that are accurate, clear and accessible.

Research and development of material will include information relating to wages (from the relevant award), conditions, training, and where to seek help. The methodology on how information will be distributed and updated so it remains relevant will also be captured in this project of work.

Key accountabilities include:

- Provide and contribute towards specialist advice on apprenticeship and traineeship industry and employment information including, legislation and regulation.
- Develop information documentation and undertake research and analysis to identify issues and information and communication strategies.
- Prepare and, as appropriate, present written briefings, discussion papers, submissions and reports for the DJSIR executive, ministers or key decision makers.

**The Team**

The position of Information and Support Services Officer forms a part of the Insights and Reform unit within the Apprenticeships Victoria (AV) Branch within the Skills and Employment (SE) Group.

Skills and Employment (SE) focuses on enabling Victorians to gain access to skills and employment opportunities and enabling a strong pipeline of workers to meet Victoria's skills needs, now and into the future.

AV works with its key partners including the wider group and department, the Victorian Skills Authority, the Victorian Registration and Qualifications Authority and the Office of TAFE Coordination and Delivery, to deliver a pipeline of skilled workers for government's priority industries.

**About You**

To be best suited to this role you will have sound problems solving and research skills as well a highly developed written communication skills. An ability to work autonomously is required as well as an ability to quickly develop a detailed understanding of the apprenticeship and traineeship environment.

**Further Information**

The department is committed to creating and maintaining a child safe organisation. We have zero tolerance of child abuse and are committed to taking the necessary steps to protect children from harm by adopting a preventative, proactive and participatory approach to child safety in accordance with the Child Safe Standards.

**How to Apply**

**Applications close at 23:59pm on 2 December 2024