Quality Officer

**Description**

**Very Special Kids believes that all children and young people have the right to**
**quality of life, no matter how long or short their life may be.**

Position Title: Quality Officer

Location: Malvern

Department Corporate

Reporting To: General Manager Clinical Services

Main Purpose of To ensure that Very Special Kids effectively manages clinical risk,
Position: monitors and initiates improvements across the organisation, supports

organisational policy development, promotes excellence in paediatric

palliative care and consumer-centred care, and maintains accreditation

against recognized and best practice industry standards. Responsible for

the oversight of infection prevention and control and audit activities

across the hospice facility.

Number of 0

Direct Reports

Decision Making As per Very Special Kids’ Delegation of Authority

Authority

Key Internal:

- Relationships - General Manager Clinical Services
- Service Delivery managers and senior leaders
- Service delivery staff
- eQstats Super Users
- Management Team members
- External:

- Accreditation provider (currently Australian Council on Healthcare
- Standards)
- HICMR
- Australian Commission on Safety and Quality in Healthcare
- Magentus (eQstats systems support)

Qualifications/ Education Training and Work Experience
Key Selection

Criteria

Essential
- Degree qualifications in health, preferably nursing or allied health.
- Prior experience in a similar role in a community or healthcare

organisation.
- Demonstrated understanding and experience in:
**vsk.org.au**
- Healthcare quality management systems, accreditation and

continuous quality improvement activities.
- Assessment, analysis and response to clinical risk.
- Infection prevention and control.
- Review of clinical incidents.
- Developing and writing policy and procedures within a health

care setting.
- Proven ability to work collaboratively, build strong relationships and

achieve multiple stakeholder alignment.
- Advanced proficiency in Word, Excel and PowerPoint

Desirable
- Post-graduate qualifications in quality or risk management, quality

systems auditing or infection prevention and control.
- Project management experience.

Personal Attributes
- Excellent interpersonal and communication skills, both written and

verbal, and a proven track record in engaging with a range of

stakeholders.
- Ability to work well under pressure and be flexible to changing

priorities and environment.
- Analytical thinker.
- Outcome-oriented with the ability to take the initiative, effectively

prioritise work and meet deadlines.
- Strong values connection with the Very Special Kids values and

genuine empathetic regard for people.

Guiding Principles

All employees are required to demonstrate the Very Special Kids Guiding

Principles:

- We offer compassionate, individualised care for families across their

entire journey
- Our approach is forward thinking, positive and authentic
- We collaborate to deliver the best support for families
- We are purpose driven and act with integrity, respect and kindness

**Name of Responsibility Key Performance Indicators**

Paediatric palliative care service excellence - Initiate and/or engage in project

teams and working groups that

support excellence in paediatric

palliative care service delivery,

measurement and evaluation. This

may include, but is not limited to:

- Models of care - medical,

integrated service delivery,

Hospice admissions
- Evaluation of service delivery

outcomes
- Informed consent processes
- Rights of the child

**vsk.org.au**

Clinical risk and compliance management - The eQstats operational risk register

processes is monitored for trends, and these

are reflected in the organisational

risk registers.
- Assigned Hospice compliance

obligations in Comply Online**(Very

Special Kids’ online legislative

compliance monitoring system)**are

managed according to specified

timeframes.

Development, review and maintenance of - Clinical policies and procedures are

policies and procedures developed to comply with legislation

and industry standards.
- Service delivery teams are supported

to review clinical policies and

procedures according to schedule.
- Development of policies and

procedures is supported across the

organisation.

Accreditation process and compliance with - Very Special Kids maintains:
industry standards o Compliance with Child Safe

Standards.
- Accreditation against National

Safety and Quality Health

Service Standards.
- Action plans and gap analyses

associated with the above are

progressed/actioned.

Clinical incident reporting, review and - Ensures clinical incidents are

response processes reviewed within optimal timeframes

by responsible manager, escalated

where necessary and corrective

actions are initiated when required

Reporting on clinical and quality key - Prepare and provide reports on

performance indicators to board and incidents, audits and quality
operational committ