Care Liaison Officers- Home Care Packages

1 day ago

Malvern, Australia Mecwacare Full time

Full Time Position in Malvern location
- Generous Salary Packaging - increase your take home pay
- Training and Development

**CARE LIAISON OFFICER - HOME CARE PACKAGES**
- Full Time Position in Malvern location
- Generous Salary Packaging - increase your take home pay
- Training and Development

**mecwa**
**_care_** is seeking an experienced Care Liaison Officer in our Home Care Packages (HCP) team. Care Liaison Officers are responsible for supporting optimisation of the program through support to clients and program staff. This role works closely with the HCP team to enable provision of high-quality services to clients by providing day to day support to program staff, and coordination of service and support for clients. This is a 3-year contract with potential for extension.

Care Liaison Officers also undertake initial investigation of incidents from clients, reporting feedback, and actively participates in the implementation of processes that improve the client experience and program business processes.

**Essential**:

- Ability to assist and support program staff in the delivery of client care services.
- Experience in a related Community Services / Aged Care sector role.
- Excellent communication skills and ability to communicate with people of diverse cultural backgrounds.
- Strong organisational and administration skills.
- High level problem solving and investigation skills.
- Ability to prioritise tasks and follow through to completion.
- Initiative, attention to detail and accountability.
- Demonstrated ability to work independently or as part of a team, to achieve organisational objectives.
- Strong IT skills, including the Microsoft Office suite.
- Experience using Client database systems.

**Desirable**:

- Relevant tertiary qualification or equivalent experience
- Knowledge of Home Care Packages, CHSP, HACC guidelines and My Aged Care Portal.

**What**
**we offer**:

- Training and Development opportunities.
- Full Salary Packaging up to $15,900 and Meals Card up to $2,700
- Career Progression Opportunities.
- Board Scholarships and Employee Awards.
- Employee Assistance Program.

**About us**:
**mecwacare **is a leading not-for-profit organisation that has been supporting Victorians for more than 62 years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 17,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 2,000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

**For any enquiries**: Contact Jacek Sokolowski - Home Care Packages Manager, Business Support on 03 8573 4777.

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