Operations Controller

We are seeking an Operational Controller to join our dedicated team responsible for overseeing and managing on-road operational events across the TGE network. This role is essential for ensuring smooth operations, minimizing disruptions, and enhancing customer satisfaction. Operating 24/7, the Operational Controller will monitor vehicle movements, safety systems, and temperature-sensitive freight, while maintaining open lines of communication with internal stakeholders.

**Working Schedule**:

- **Off-Peak**:3 days on, 4 days off
- **Peak Period**:4 days on, 3 days off
- **Roster**: Rotating

**Primary Duties & Responsibilities**:

- **Operational Response**:Respond to on-road operational events and facilitate resolutions in line with business KPIs.
- **Documentation**:Create and maintain detailed logs of all on-road events.
- **Breakdown Management**:Triage equipment breakdowns and coordinate with technical experts to mitigate business impacts.
- **Incident Coordination**:Manage responses to incidents and accidents, ensuring the safety of people, property, and equipment.
- **Network Monitoring**:Monitor the TGE road-network and ensure alignment with operational plans.
- **Weather and Traffic Alerts**:Issue timely communications regarding potential network impacts due to weather and traffic conditions.
- **Driver Fatigue Management**:Address instances of driver fatigue in accordance with company protocols.
- **Telematics Oversight**:Review in-vehicle telematics footage to ensure compliance with safety standards.
- **Freight Monitoring**:Ensure temperature-sensitive freight maintains compliance with quality standards.
- **Site Access Facilitation**:Coordinate after-hours site access at designated locations.
- **Driver Welfare Checks**:Conduct welfare checks and engage in regular safety conversations with drivers.
- **Operational Disruption Management**:Develop and implement strategies to address and remediate operational disruptions.
- **Reporting**:Process and prepare routine reports for stakeholders.
- **Stakeholder Communication**:Maintain clear communication with relevant stakeholders throughout operational events.
- **Data Quality Maintenance**:Uphold data quality standards in accordance with business requirements.

**Required Skills & Capabilities**:
**Leadership**:

- Proficient in problem-solving and conflict resolution.
- Strong negotiation and influence skills.
- Eager to learn and develop professionally.

**Desirable Qualifications & Experience**:

- Secondary School Certificate.
- Valid driver’s license.
- Experience in transport and logistics operations or customer service.
- Familiarity with road transport regulations, including dangerous goods.
- Proficient in tracking systems and reporting.
- Well-developed verbal and written communication skills.
- Strong numerical and literacy skills with proven administrative abilities.

**Technical**:

- Proficient in tracking systems and reporting.
- Well-developed verbal and written communication skills.
- Strong numerical and literacy skills with proven administrative abilities.
- Desirable Qualifications & Experience:

- Secondary School Certificate.
- Valid driver’s license.
- Experience in transport and logistics operations or customer service.
- Familiarity with road transport regulations, including dangerous goods.

**#LH-DH1**:
**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.