Jocc Operations Controller

**Company Description** About Jetstar**

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
- ** Exciting opportunity to work in our Jetstar Operations Control Centre (JOCC) coordinating network operations**:

- **24/7 shift work opportunity based at our Jetstar Head Office in Collingwood**:

- **Access to a range of employee benefits, including our world-class staff travel program**:

- **12 month fixed-term contract**

Jetstar’s **Operations Delivery** team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics, compliance and safety relating to daily movements of our aircraft, team members and passengers.

**Takeoff with your next opportunity**

As a **JOCC Operations Controller**you will be responsible for coordinating network operations.

You will maintain a central safety focus, balancing cost, customer and commercial outcomes, whilst ensuring the requirements of key stakeholders are not compromised. You will work to deliver network operations to schedule, anticipate and proactively respond to foreseeable network disruption with a ‘preventative’ approach and Immediately triage and respond to unforeseeable network disruption.

**Reporting to the Senior Manager JOCC Operations and Customer Journey, you will be responsible for**:

- Provide timely and accurate information and effectively communicate this across JOCC stakeholders.
- Monitor aircraft movements, maintaining schedule integrity around on-time performance across AU/NZ domestic and international networks
- Co-ordinate with Maintenance Operations regarding maintenance implications from off-schedule operations
- Effectively co-ordinate operational requirements during disruptions while maintaining regular communication with downline ports.
- Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
- Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption

**Ready for your next adventure? We’re Searching For Someone Who**:

- Bachelor’s Degree qualification in Aviation / Engineering Management (advantageous)
- Minimum +2 years’ experience, knowledge and understanding of airline operations
- An understanding of relevant aviation legislation
- Demonstrated ability to deliver in demanding, time-sensitive environments
- Resilience with the ability to cope well under pressure
- Is motivated and demonstrates a proactive approach to work
- Excellent communication skills including the ability to influence at all levels
- A high degree of attention to detail
- Intermediate or above proficiency with Microsoft Office suite, specifically Excel and Word

**Applications close: Friday 7th March 2025**

**Your Life At Jetstar Is Unlike Any Other**
***Put the craft in aircraft**: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B717 and A321 Freighters, plus Jetstar Branded Airlines (JBA’s) in Singapore and Japan.

**Live the travel dream**:You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

**Make work feel like a holiday**: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

**We’re Jetstar. Let’s takeoff together