Control Room Operator

**Who we are**:
Challenger Security (VIC M/L: 936-839-70S) is a leading provider of premium security and concierge services, trusted by some of the world’s most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety

**About the Role**

As a Level 4 **Control Room Operator**, you will play a critical role in overseeing and protecting a premier A-grade commercial building based in Melbourne CBD. This position is central to maintaining the safety and security of the building by monitoring security systems, coordinating responses, and escalating incidents as required. Your primary focus will be on real-time threat detection, incident investigation, and effective communication with on-site teams and emergency services. You will act as the command point for all security operations, ensuring both physical assets and personnel are protected through prompt and professional response.

**Key Responsibilities**

As a Control Room Operator, your core duties will include:

- Monitoring CCTV systems to detect and respond to incidents in real time.
- Coordinating emergency responses, liaising with on-site personnel and emergency services.
- Operating and overseeing integrated security systems such as access control, alarm systems, and building management systems.
- Logging all incidents and activities, ensuring accurate and detailed record-keeping.
- Managing communication networks, including maintaining the security radio system with clarity and professionalism.
- Overseeing access control and ensuring only authorised personnel enter secure areas.
- Responding to alarms and triggering appropriate security and safety protocols.
- Providing real-time situation reports to management and stakeholders.
- Ensuring compliance with all operational security procedures.
- Supporting incident investigations through retrieval and provision of surveillance footage.

**Skills & Experience**

To be successful in this role, you will possess:

- Current VIC Private Security Individual Licence, with Control Room Operator (required)
- Current First Aid and CPR certifications (required)
- Working with Children Check (required)
- Police Check (required)
- Minimum 1 year Control Room Experience (required)
- Strong knowledge of CCTV, access control, and alarm systems.
- Excellent communication skills - both verbal and written.
- High attention to detail and ability to remain calm under pressure.
- Ability to multi-task and prioritise in a fast-paced, high-security environment.
- Proven ability to work autonomously and within a team.
- Intermediate computer skills and familiarity with incident reporting systems.

**Why Join Us**:

- ** Competitive Pay & Penalty Rates**: We pay in line with the Security Services Award — including applicable penalty rates, allowances, and reliable fortnightly pay.
- **Employee Benefits Program**: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
- **Career Progression**:We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
- **Learning & Development**: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
- ** Supportive Workplace Culture**: Join a team led by approachable, hands-on leaders who are committed to your success.
- ** Employee Assistance Program (EAP)**:Confidential, professional mental health and wellbeing support available 24/7 for you.
- **Work with Leading Clients**: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network.

**How to Apply**:

- Individuals with police, military, armed guard or prior patrol experience are strongly encouraged to apply.