Junior Application Support Officer

**About National Pump & Energy**:
We provide the benefits you expect from a leading national company, but what makes us different?

**Rewarding Work** - Being leaders in our industry, we offer a diverse fast-paced work environment

**Our Culture** - We offer the career opportunities of a large company with the tight knit family feel of a smaller team

**Loyalty** - We want to see you reach your potential and we would like to help you get there

**About Us**:
National Pump & Energy (NPE) are proud to be leaders in the provision of pump, power and water treatment solutions. As an industry leader our reputation has been built on products and services delivered by people who are passionate about quality, reliability, and attentiveness.

**Position Description**:
**Key Accountabilities**:
**About the Role**:
Exciting opportunity to join our Brisbane team as Junior Application Support Officer. In this role you will provide timely and efficient IT support across NPE’s platforms and systems whilst delivering a high-level of customer service to all stakeholders.

**Key Responsibilities**:

- Provide Level 1 IT support across all NPE platforms and systems in particular the Hire Management System (Insphire)
- Ensure all queued support requests through the IT Helpdesk are actioned accurately and in a timely manner
- Management of service desk tasks scheduling and escalation of issues
- Ensure that all users are submitting support requests through the designated ticket management system
- Deployment, configuration and security of desktop/mobile computing devices and peripheral devices
- Troubleshoot desktop and notebook/tablet hardware, peripherals, and equipment as necessary
- Create, change, and delete user accounts as per requests in a timely manner
- Assist with compilation and management of ICT asset registers
- Assist in the documentation of ICT policies and procedures
- Efficient support and resolution for all software matters
- Ensure all critical issues are escalated in a timely manner and all stakeholders are updated on the progress
- Create a positive customer support experience, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a consummately professional attitude
- Work collaboratively within the IT team and perform other duties as required

**Skills/ Selection Criteria (qualifications & experience)**:
**Essential**:

- Current Driver’s Licence
- Tertiary qualifications in Information Technology or significant technical knowledge of Information Technology
- Strong Operating System knowledge (MS Windows)
- Knowledge & experience working with Microsoft Office suite
- Ability to identify, analyse and solve problems related to IT services promptly and efficiently
- Excellent time management and interpersonal skills
- Demonstrated ability to work effectively and collaboratively within a team environment
- Ability to work autonomously with limited supervision

**Desirable**:

- Prior experience with ERP / Hire Management System Support
- Basic hardware support / networking experience
- Experience with Python / Powershell Scripting
- Knowledge in MS Power BI
- Linux experience

**Further information**:
**Benefits**:
We believe in providing a great employee experience. Therefore, we invest in perks, benefits, and experiences to make the employee journey the best it can be. You will be offered the following benefits and more:

- Training & Development Opportunities
- Opportunity to grow within the business and own what you do
- Complimentary Employee Assistance Program for staff and their family
- Great savings on Private Health Insurance + Gym Membership
- Generous discounts available on our online employee portal (Save $ at popular retailers including JB Hifi, Event Cinemas and many more)

Still curious about what makes NPE a great place to work? Get the inside scoop about** #LifeatNPE **from our team by checking out employee ratings on SEEK.