Service Design and Transition Analyst

**Service Design and Transition Analyst**
**(**
**Job Number**:
**23000003**
**)**

**Description**

**About the role**

Looking to put your strong ITIL skills to use in a member-oriented environment? We are seeking a Service Design and Transition Analyst to join our Service Design and Transition team within Technology. This Service Design and Transition Analyst role will lead support across our two regulated entities of RACQ Bank and RACQ Insurance and non-regulated Membership / Assistance pillar with the following functions

1. Support and manage the delivery of effective changes to the Technology Environments.
2. Planning, Scheduling, Coordination and Transition of Monthly enterprise releases
3. Planning and Execution of Disaster Recovery (DR) Tests as per APRA guidelines
4. Responsible for generating the Monthly Service Reports for our three business pillars

Two of the above functions of Disaster Recovery (DR) and Monthly Service Reports are under the purview of APRA. These functions are delivered by considerate execution of the change life cycle for internal and external technical deliveries. Alongside participating in the creation, maintenance, execution, assessment and reporting of the ICT DR planning and execution processes within RACQ’s Technology division.

**Key responsibilities include**:

- Liaise with internal and external business and IT partners on release scheduling and communication of progress
- Ensure new solutions are designed in line with best practice industry standards such that our customers are delivered the desired outcomes and that platforms are easily supported from an on-going operations perspective
- Analyse, review and Assess release components. Ensure release processes and procedures are applied and maintained when developing implementation plans.
- Assess Operational readiness requirements of the Solution. Ensure non-technical Operational aspects of a release are transitioned in line with the established Operational readiness criteria.
- Participation in the scheduling and execution of DR / Technology BCP tests along with relevant Technology teams or vendors.
- Evaluate risks to integrity of services inherent in proposed implementations, seek authority for those activities, review the effectiveness of release implementation, and suggest improvement to organisational or change management procedures

**Key skills & experience**:

- Robust In-depth knowledge of ITIL, incident, problem, change and release processes
- Strong problem solving, decision-making skills, research and analytical skills
- Strong time management skills.
- Experience with Disaster Recovery Testing is not necessary but will be an advantage.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development

**There are plenty of other perks too;**
- Salary sacrificing and novated leasing options
- 20% discount on insurance (home & contents, motor vehicle, boat & pet) for you and immediate family living with you, and other immediate family can get 10% discounts. In addition, life & income protection insurance premium discounts are available.*
- Banking benefits include discounted home loan interest rates and no establishment fees, and additional interest on term deposits.*
- Onsite café, free parking at our Eight Mile Plains head office
- Significant discounts on holidays, theme parks, movies, new cars, experiences and much more.

**Our Values;**

**Generosity of spirit**

We believe in the power of genuine connection and empathy - for our people, our members, and our communities.
**Being of service**

Our commitment is to serve and support members and each other, beyond simply 'doing business'.

**Inspiring trust**

We earn trust by always doing the right thing by our members and each other.

**Dedication to excellence**

Our heritage and future centre on a commitment to excellence in every action we take and decision we make.

**Ready to apply? You’ve got this.**

**Applications close Friday 10th June.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113