Customer Service Officer

2 weeks ago

Shellharbour, Australia NSW Department of Communities and Justice Full time

Division: Northern CPPYJ- Location: ShellHarbour, NSW, AU, 2529 Wollongong, NSW, AU, 2500 Nowra, NSW, AU, 2541- Req ID: 67399**Customer Service Officer**

**Talent Pool**

**Illawarra Shoalhaven District which includes locations Wollongong, Shellharbour and Nowra**

**Talent Pool recruitment**

**Clerk Grade 1/2**

**Salary $70,694.00 to $76,857 per annum + Super**

A Talent Pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Your role**

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.

**What you’ll do**
As part of the Administration team, you will support the service delivery of the CSC’s administrative functions and provide high quality customer service to our clients both in person and over the phone. You will support caseworkers within the unit providing administration support assistance with processing of children’s financials, attend a casework group supervision or unit meeting and provide secretariat support whilst ensuring confidentiality is maintained at all times.

**What we’re looking for**
- A real passion for customer service and developing relationships
- A positive attitude and ability to work independently and collaboratively
- Excellent written and verbal communication skills
- High level of attention to detail
- Someone who likes a variety of tasks within their role

Download the role description

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the question below with a brief outline on how you meet the requirements of the role:
Question: Please give an example of your experience managing multiple administrative tasks with competing deadlines.

**Got a question?**

**Inclusion and Diversity lie at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

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