Customer Service Representative

2 days ago

Shellharbour, New South Wales, Australia IMB Bank Full time $50,000 - $70,000 per year
  • Supportive team environment with great career pathways
  • Full-time opportunity; Monday - Friday
  • Excellent training provided - experience not required

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Shellharbour branch in providing great service and support to IMB Customers in relation to their financial needs.

About the role

  • Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms
  • Cash handling, balancing and administrative duties
  • Working with your Branch Managers and teams to collectively achieve the goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures

About you

  • Experience in sales and service, preferably in retail, banking or hospitality industries
  • Cash handling experience and an accurate eye for detail
  • A learning mindset and ambition to build a career in the banking industry
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
  • A genuine desire to help people, work directly with customers as well as work with and support a team
  • The willingness to travel within the region as required for training or staff relief.

About IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchased leave options
  • Study assistance
  • Corporate uniform
  • Genuine investment in your learning and professional growth.

To apply, visit and follow the prompts. Applications close 6th October 2025. For further information contact Andrew Sloss - Please note that email applications are not accepted.

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