Customer Service Representative

2 days ago


Shellharbour, New South Wales, Australia IMB Bank Full time $50,000 - $70,000 per year
  • Supportive team environment with great career pathways
  • Full-time opportunity; Monday - Friday
  • Excellent training provided - experience not required

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Shellharbour branch in providing great service and support to IMB Customers in relation to their financial needs.

About the role

  • Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms
  • Cash handling, balancing and administrative duties
  • Working with your Branch Managers and teams to collectively achieve the goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures

About you

  • Experience in sales and service, preferably in retail, banking or hospitality industries
  • Cash handling experience and an accurate eye for detail
  • A learning mindset and ambition to build a career in the banking industry
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
  • A genuine desire to help people, work directly with customers as well as work with and support a team
  • The willingness to travel within the region as required for training or staff relief.

About IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

IMB Benefits include:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchased leave options
  • Study assistance
  • Corporate uniform
  • Genuine investment in your learning and professional growth.

To apply, visit and follow the prompts. Applications close 6th October 2025. For further information contact Andrew Sloss - Please note that email applications are not accepted.



  • Shellharbour, New South Wales, Australia Sonova Full time $45,000 - $60,000 per year

    Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced...


  • Shellharbour, New South Wales, Australia Telstra Full time $40,000 - $60,000 per year

    Employment TypeCasualClosing Date16 Oct :59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOURJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • Shellharbour, New South Wales, Australia Telstra Full time

    OverviewTelstra is hiring We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Shellharbour store is hiring a Retail Consultant to join the team on a casual basis. Working in a Telstra Retail...

  • Customer Sales

    4 weeks ago


    Shellharbour, New South Wales, Australia Repco Full time

    OverviewCustomer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.About The RoleAt Repco we want to ensure that each customer has a great shopping experience in person, over the phone, and online.As a Retail Assistant (Customer Sales & Service) your key focus includes:Always have a...


  • Shellharbour, New South Wales, Australia Shellharbour City Council Full time $60,000 - $80,000 per year

    Council has an opportunity for a dynamic, creative and motivated Arts & Cultural Development Officer to join the Creative Services Team. The Creative Services Team are passionate, energetic and have a positive, pro-active team culture focused on delivering venues, activations, creative events, cultural development and public art. This role will...


  • Shellharbour, New South Wales, Australia Shellharbour City Council Full time $80,000 - $100,000 per year

    Shellharbour Council has an opportunity for an experienced Community Engagement Officer to join our Communications team working on a range of engagement projects that result in an active and connected community. Utilising skills and experience, you will develop, design and implement engagement programs, surveys and online engagement activities. Additionally,...


  • Shellharbour, New South Wales, Australia Prouds The Jewellers Full time $104,000 - $130,878 per year

    INTERNAL AD:A new and exciting opportunity has become available for a result-orientated Sales Professional to join our team at Prouds Shellharbour.What we are looking for: Exceptional 1-on-1 selling skills and providing an outstanding customer serviceA current track record of achieving beyond sales targets and KPIsAbility to work productively, individually...


  • Shellharbour, New South Wales, Australia Optus Full time

    OverviewJoin to apply for the Retail Consultant, Shellharbour role at Optus.We're on the lookout for an experienced Retail Sales Consultant to join our Shellharbour store on a casual basis who shares a collaborative, results-driven culture and feels empowered to deliver customer experiences that matter.At Optus, we are strengthened by others and value...

  • Charity Housie Worker

    2 weeks ago


    Shellharbour, New South Wales, Australia Learning Links Full time $60,000 - $80,000 per year

    Is customer service your passion?Do you enjoy working with people, have confidence on a microphone (or with numbers), and want a role that's a little different? If so, we'd love to hear from youAt Learning Links, we're looking for Casual Customer Service staff to help run our Bingo and Charity Housie sessions in the South Coast. These sessions raise vital...


  • Shellharbour, New South Wales, Australia Ugg Express Full time $172,800 per year

    ARE YOU PASSIONATE ABOUT CUSTOMER SERVICE AND HELPING PEOPLE FIND EXACTLY WHAT THEY NEED? - Working at UGG EXPRESS brings this experience togetherIf you want an exciting job with one of the largest UGG boots retail stores in the nation, join the growing UGG EXPRESS team UGG EXPRESS PTY LTD provides customers with a large range of sheepskin products like UGG...