Customer Satisfaction Officer

2 days ago


Surry Hills, Australia Alma Dance Pty Ltd Full time

As the Customer Satisfaction Officer at Alma Dance Pty Ltd, your primary focus will be on fostering strong, lasting relationships with our students to ensure they feel valued and supported throughout their journey with us. You will proactively check in with clients, ensuring they are satisfied with their experience and addressing any concerns they may have. Your role will involve conducting research to identify trends or issues in customer satisfaction, and working with our team to implement solutions that keep our students happy and engaged. This role is key to retaining students and building a community where everyone feels like they truly matter.

**Job Type**: Part-time

Pay: From $30.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- Evening shift
- Night shift

Supplementary Pay:

- Commission
- Monthly bonus
- Performance bonus
- Retention bonus

**Language**:

- English (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Surry Hills, NSW 2010



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