Customer Service Officer

4 days ago

Orchard Hills, Australia Thales Full time

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

**About the role**:
This is an exciting opportunity for a Customer Service Officer to join our team. You will be responsible for providing logistics services expertise to our customer, the Australian Defence Force (ADF). The logistics business provides storage, maintenance and distribution in an ongoing contractual agreement.

Within the logistics services business there are 17 depots throughout Australia which allows various development opportunities as we strongly believe in promoting from within where possible.
- Ensuring the accurate operation of the ADF’s inventory stock management system
- Perform Customer Service Officer functions to support Depot operations, including liaising with customers
- Utilise Business Systems to ensure efficiency and simplicity for extraction of records and business data for analysis
- Provide timely solutions and contribute positively to customer satisfaction and organisational image
- Building & maintaining relationships with both internal and external clients
- Demonstrating a personal commitment to all matters relating to health and safety

**How About You?**
- Previous experience in a warehouse / logistics environment
- Previous experience operating a database program
- High level of interpersonal, organisation and communication skills teamed with good attention to detail

**Good to Know**

Prior to offer you’ll complete a pre-employment police and medical.

Wellbeing matters at Thales, and where possible we encourage flexible working.

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