Digital Customer Success Coordinator

3 days ago

Surry Hills, Australia News Corp Australia Full time

Exciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News.

**What’s the role?**
- Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform
- Help to build an approach to establish deep customer understanding, of their needs, requirements and expectations with a view to driving accelerated customer growth
- Assess the user journey to ensure our approach targets the most valuable customers, driving profitable growth for all parties
- Drive activation and retention of customers on the News Connect platform
- Provide appropriate feedback and insights to the Data Product team to ensure the evolution of a customer-centric product
- Work closely with the sales team to identify opportunities and drive customer satisfaction across the customer’s organisation
- Increase retention amongst our digital advertiser base

**Who are you?**
- A strategic thinker with the ability to translate concerns and issues into implications and actions
- Commercially astute with the ability to build a targeted approach to customer engagement and relationship management
- An experienced media sales relationship manager, with an understanding of what motivates media agencies and advertising clients, and how to meet their requirements
- An advocate for the customer, championing customer needs and insights throughout the business
- Collaborative and able to drive multiple stakeholders to a solution within required timeframes
- Proactive with a capability to determine what our clients need before they do
- An expert on the digital advertising landscape, our competitive set, and our client base
- Confident and articulate with strong professional presentation skills and experience

**News Benefits**:
News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

- ** Exclusively ours** - Access to publications and products from across the News Corp family
- ** Health & wellbeing** - Advice, support and facilities for healthy minds and bodies
- ** Time off**:

- News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- ** Helping you grow** - Development opportunities and recognition
- ** Financial wellbeing** - Support on making the most of your money
- ** Perks & discounts** - Exclusive offers across a range of products and services
- ** Giving back** - Make a difference to our communities.

**Who are we?**

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.

**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_

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