Customer & Information Officer - Casual

2 days ago

Baulkham Hills, Australia The Hills Shire Council Full time

**About the role**:
Our Casual team members are part of a pool of casual staff who help fill gaps in Contact Centre and Business Information rosters. Due to the “as and when needed” basis, there are no set days or hours.

**Duties include**:

- Efficiently and effectively resolve customer enquiries and complaints on a range of Council services within agreed guidelines or in consultation with specialist staff
- Communicate accurate and current information using Council scripts, to customers and staff in a professional, helpful and timely manner, enhancing customer satisfaction levels
- Ensure all incoming information is handled and disseminated in accordance with standard council procedures

**About you**:
To be considered for this role you will be customer focused, have a positive ‘can do’ attitude and work cohesively as part of a multi skilled team and will possess:

- HSC or equivalent
- Experience in a high volume, fast paced customer focused service environment
- Proven experience in the use of technology for service delivery
- Experience in dealing with challenging customer interactions
- Experience dealing with diverse cultures and age groups

**Working with us**:
THSC employees enjoy: Learning & Development Opportunities, Modern Office Location, Proactive Wellbeing Initiatives, Onsite Café and Working for the Community.

**Position details**:
Casual Role - “as and when needed” to fill gaps in Customer Services Team roster (potentially anytime Mon to Fri 8:00AM to 5:00PM), Position Number T0057, Salary: From $43 per hour including casual loading + Superannuation

**Next steps**:
**_ We're seeking individuals who embrace our values and can work collaboratively to deliver _**_quality customer services and infrastructure to The Hills Shire community._

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