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Front Office Supervisor

3 weeks ago

Surry Hills, Australia Crystalbrook Albion Full time

Full time position - over a 7 day roster + a great range of benefits
- Bring your passion for elevated guest service to work every day
- Entitlement to market leading benefits including 50% F&B Discounts

**Crystalbrook Albion** is a devastatingly alluring 32 room boutique luxury hotel on Albion St Surry Hills, close to the Central train line and light rail stations. Our team is small, friendly and supportive of each other.

**THE ROLE**:
Reporting to the Front Office Manager, you understand the guest experience is everything Front office systems and processes are as familiar as the back of your hand. You are ready to flourish and you take the lead in situations that arise for the guest.

**ABOUT YOU**:
You will collaborate with our guests by:

- Drive guest satisfaction across all outlets empowering our collaborators to provide service beyond customers’ expectations.
- Foster a culture of innovation and breaking the norm.
- Supervising, developing, and inspiring our front office Experience Curators.
- Oversee the efficient daily operation of the front desk.
- Greeting, assisting and naturally wowing guests of the hotel.
- Ensure on-job department training is part of the everyday to meet our high service standard.
- Positively communicate and coordinate with all departments of the hotel.

**THE BENEFITS**:
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

**Crystalbrook Collection**is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

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