Front Office Supervisor

2 weeks ago

Surry Hills, Australia Crystalbrook Albion Full time

Full time position - over a 7 day roster + a great range of benefits
- Bring your passion for elevated guest service to work every day
- Entitlement to market leading benefits including 50% F&B Discounts

**Crystalbrook Albion** is a devastatingly alluring 32 room boutique luxury hotel on Albion St Surry Hills, close to the Central train line and light rail stations. Our team is small, friendly and supportive of each other.

**THE ROLE**:
Reporting to the Front Office Manager, you understand the guest experience is everything Front office systems and processes are as familiar as the back of your hand. You are ready to flourish and you take the lead in situations that arise for the guest.

**ABOUT YOU**:
You will collaborate with our guests by:

- Drive guest satisfaction across all outlets empowering our collaborators to provide service beyond customers’ expectations.
- Foster a culture of innovation and breaking the norm.
- Supervising, developing, and inspiring our front office Experience Curators.
- Oversee the efficient daily operation of the front desk.
- Greeting, assisting and naturally wowing guests of the hotel.
- Ensure on-job department training is part of the everyday to meet our high service standard.
- Positively communicate and coordinate with all departments of the hotel.

**THE BENEFITS**:
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

**Crystalbrook Collection**is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

Video

  • Front Office Supervisor

    7 days ago

    Surry Hills, Australia La Vie Hotels and Resorts Full time

    La Vie Hotels & Resorts are currently seeking a Front Office Supervisor for Adge Hotel & Residences, a premier destination in Surry Hills. Immerse yourself in a truly distinctive design experience at this exceptional hotel that embodies the spirit of a vibrant neighbourhood, where the worlds of fashion, music, art, food, and culture converge to offer an...

  • Bar Supervisor

    2 weeks ago

    Surry Hills, Australia The Rover Full time

    Everyone has a part to play - Liquid & Larder’s success is built on the people that work with us. We’re looking for people who understand how a great hospitality experience both front and back of house is the sum of many parts. **Chef** **Bar Supervisor** Sydney-based hospitality group, Liquid & Larder, are searching for an experienced charismatic Bar...

  • Restaurant Supervisor

    2 weeks ago

    Surry Hills, Australia LOTTIE Full time

    Everyone has a part to play - Liquid & Larder’s success is built on the people that work with us. We’re looking for people who understand how a great hospitality experience both front and back of house is the sum of many parts. **Supervisor** **Restaurant Supervisor** Liquid & Larder has been appointed as the official food and beverage partner for The...

  • Restaurant Supervisor

    2 weeks ago

    Surry Hills, Australia BISTECCA Full time

    Everyone has a part to play - Liquid & Larder’s success is built on the people that work with us. We’re looking for people who understand how a great hospitality experience both front and back of house is the sum of many parts. **Supervisor** **Restaurant Supervisor** Sydney-based hospitality group, Liquid & Larder, are searching for experienced...

  • Restaurant Supervisor

    2 weeks ago

    Surry Hills, Australia BAR JULIUS Full time

    Everyone has a part to play - Liquid & Larder’s success is built on the people that work with us. We’re looking for people who understand how a great hospitality experience both front and back of house is the sum of many parts. **Supervisor** **Restaurant Supervisor** Liquid & Larder has been appointed following a competitive tender as the official...

  • Bar Supervisor

    2 weeks ago

    Surry Hills, Australia BISTECCA Full time

    Everyone has a part to play - Liquid & Larder’s success is built on the people that work with us. We’re looking for people who understand how a great hospitality experience both front and back of house is the sum of many parts. **Bartender** **Bar Supervisor** Sydney-based hospitality group, Liquid & Larder, are searching for experienced charismatic...

  • Cafe Supervisor

    7 days ago

    Surry Hills, Australia Nomad Coffee Group Full time

    **Introduction**: Nomad Coffee Group is a collective of people and brands who believe great coffee can make a difference to the everyday. Driven by our shared aspirations, there is always something new to discover and learn. Our brands include Veneziano Coffee Roasters, Coffee Hit, Black Bag Roasters and Flight Coffee. From our best-in-class roasteries, we...

  • Cafe Supervisor

    2 weeks ago

    Surry Hills, Australia AP Bakery Full time

    AP Bakery started in 2021 by a group of all star hospitality owners. Now with various locations in Sydney, we serve a mixture of light and larger options, backed up with a variety of amazing bakery treats. As we have experienced growth, we are on the lookout for a dynamic and experienced Cafe Supervisor to join our team. **Responsibilities**: - Supervise...

  • Front of House Manager

    7 days ago

    Surry Hills, Australia Pasta Emilia Full time

    **Responsibilities** - Coordinate front-of-house - Work personally on the floor and supervise floor staff - Train the floor staff - Manage and respond to reservation enquiries. - Deliver superior guest services and ensure absolute customer satisfaction - Respond efficiently to customer complaints - Organize and supervise shifts - Appraise personnel's...

  • Front of House Supervisor

    6 days ago

    Terrey Hills, Australia Kraftwerx Full time

    We require a Front of House Supervisor for our boutique naturist retreat. This role will include but not be limited to: - Customer liaison (meet/greet) - Reservations and bookings - Administration - Basic accounts payable - Dealing with stock / suppliers You: - Polite and courteous manner - Excellent customer service - Fluent in English - Solution...