Customer Relationship Advisor

**Join Vestas the global leader in sustainable energy solutions as a Commercial Asset Manager in our Customer Relations team based in Melbourne.** We're looking for customer-focused professionals with engineering backgrounds who are ready to bring their technical expertise and commercial acumen to the forefront of the wind energy revolution. As a Customer Relationship Advisor you will lean on your commercial asset management experience to work with our clients to ensure all wind turbines are functioning at full capability and achieving agreed KPI’s. You will have a portfolio of clients spread across wind farms throughout Australia and New Zealand, growing trust and becoming a valued source of innovation. This is a fantastic opportunity to join a business that truly values their staff and works towards building careers in the world of renewable energy. If you're passionate about optimizing asset performance, driving value through data and strategy, and making a tangible impact on the planet this is your moment. Your next career move starts here Let’s build a greener tomorrow together. **Responsibilities**: - Contractual Knowledge; Meet and exceed "Guarantee levels" with our KPI tracker - Review on scope creep on obligatory services and proactively manage customer and operational expectations - Periodical meetings with customers. Handling customer queries and managing loyalty base for repeat order as "Brand Promoters" - Lead the inter-department ticketing mechanism, for meeting committed timelines to Customers - Track financial efficiency of the assigned Service Contracts and mitigate the Contract risks - Manage receivables - Upselling on ongoing technological features - Empower and drive "Commercialize the Operations" by extending the support to operational teams. - Build and maintain relationships with existing and new customers, leveraging customer development to ensure renewals of Service contracts - Ability to be accountable for complex contractual discussions including settlements and ensure commercial opportunities are evaluated for conclusions. - Assist the commercial department in the negotiation of new Service Contracts, amendments, and service quotations - Oversee the process for resolving technical open cases by maintaining consistent communication and close cooperation with the Product Support Department - Control project billing plan including adequate invoicing of variables, bonuses and penalties - Ensure correct information in SAP and Sales Force related to the Contract - Responsible for contract availability monthly monitoring and negotiation with customers related to the production period - Manage customer communications to facilitate recovery efforts **Qualifications** - 5+ years of Commercial / Customer focused experience, preferably on heavy and complex industrial segment. - Mechanical or Electrical Engineering Graduate OR Diploma Holder - Commercial Qualification - Business Administration studies is value added. **Competencies** - Ability to be accountable for complex contractual discussions including settlements and ensure commercial opportunities are evaluated for conclusions - Owning the overall contract performance and ensuring follow-up on obligations, both Vestas and customer obligations - Handling "Customer expectations" and aligning to Vestas’ process flow - Customer relationship skills - Manage customer meetings - Contract interpretation and track the progress - Upselling and transactional skills - Basic financial knowledge - Voice of Vestas to our customer **Our Benefits** - Join the World's Leading Wind Energy Solutions Provider - Excellent Career Development opportunities both Nationally and Globally - A workplace that embraces Diversity and Inclusion - Flexible workplace arrangements - Market Leading 18 weeks Paid Primary Carers Leave - 3 weeks Paid Secondary Carers Leave - Employee Assistance Program **Our commitment to a fair hiring** **DEIB Statement** At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. **BEWARE - RECRUITMENT FRAUD** **About Vestas** Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for