Associate Customer Advisor
5 days ago
As an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats. You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage alerts with analysts, and help address direct-customer needs and assist in Incident Response handling and customer communication.
**About the Team**
**About the Role**
In this role, you will:
- Work closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
- Assist in Incident Response handling and customer communication.
- Review and generate high-quality accurate and contextual customer deliverables
- Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
- Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
- Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
- Assist in technology deployment and client onboarding processes
- Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
- Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
The skills you’ll bring include:
- Associates Degree in information Technology, or two or more years of related experience
- 1-2 years of experience in Information Security or related discipline
- Significant client relationship management experience
- Strong understanding of common enterprise technologies
- Proven ability to convey extremely technical concepts to audiences with varying technical prowess
- Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
- Interest in technology deployment and configuration experience
- Strong interest in security frameworks and concepts
- Exceptional organization and time management abilities
**About Rapid7**
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.
With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
LI-GC2
-
Associate Customer Advisor
2 weeks ago
Melbourne, Australia Rapid7 Full timeAs an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber...
-
Associate Customer Advisor I
2 weeks ago
Melbourne, Australia Rapid7 Full time**Associate Customer Advisor I (Belfast, United Kingdom and Melbourne, Australia offices)** **As an Associate Customer Advisor I, you will work hand-in-hand with SOC analysts as part of Rapid7’s Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general...
-
Melbourne, Australia Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Associate SOC Advisor
11 hours ago
Melbourne, Australia Rapid7 Full timeAs an Associate SOC Advisor, you will work hand-in-hand with SOC analysts as part of Rapid7’s Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe,...
-
Melbourne, Australia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Advisor
2 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...
-
Customer Advisor
7 days ago
Melbourne, Australia NAB - National Australia Bank Full time**Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...
-
Graduate Associate Career Advisor
2 weeks ago
Melbourne, Victoria, Australia beBeeCareer Full time $60,000 - $80,000Job OpportunityWe are seeking a motivated and skilled individual to join our team as a Graduate Associate Advisor.About the Role:The successful candidate will provide administrative support to the Wealth team, assisting with tasks such as preparing client file notes, managing correspondence, and responding to calls when advisors are...
-
Customer Advisor
3 weeks ago
Melbourne, Victoria, Australia NAB Full timeJoin to apply for the Customer Advisor - Hoppers Crossing role at NAB2 days ago Be among the first 25 applicantsJoin to apply for the Customer Advisor - Hoppers Crossing role at NABFull-time Customer Advisor role based in our Hoppers Crossing BranchMonday - Friday 8:45am - 5:30pmBuild your career in Banking with ample opportunities to learn, grow and...
-
Customer Advisor
3 weeks ago
Melbourne, Victoria, Australia NAB Full timeJoin to apply for the Customer Advisor - Hoppers Crossing role at NAB2 days ago Be among the first 25 applicantsJoin to apply for the Customer Advisor - Hoppers Crossing role at NABFull-time Customer Advisor role based in our Hoppers Crossing BranchMonday - Friday 8:45am - 5:30pmBuild your career in Banking with ample opportunities to learn, grow and...
