Associate Customer Advisor

2 days ago

Melbourne, Australia Rapid7 Full time

As an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats. You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage alerts with analysts, and help address direct-customer needs and assist in Incident Response handling and customer communication.

**About the Team**

**About the Role**

In this role, you will:

- Work closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
- Assist in Incident Response handling and customer communication.
- Review and generate high-quality accurate and contextual customer deliverables
- Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
- Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
- Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
- Assist in technology deployment and client onboarding processes
- Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
- Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

- Associates Degree in information Technology, or two or more years of related experience
- 1-2 years of experience in Information Security or related discipline
- Significant client relationship management experience
- Strong understanding of common enterprise technologies
- Proven ability to convey extremely technical concepts to audiences with varying technical prowess
- Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
- Interest in technology deployment and configuration experience
- Strong interest in security frameworks and concepts
- Exceptional organization and time management abilities

**About Rapid7**
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

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