Notebook Service Technician

Employee benefits, recognition, and wellbeing platform.
- Career growth via succession planning, internal promotions, and mentorship.
- Ongoing investment in professional development through industry certifications.

**Why is this an exciting opportunity?**

Somerville - an Atturra company, is the Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider.

With over 700 employees working across Australia, New Zealand and Singapore, Atturra works on some of the highest profile transformation projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives.

Somerville - the Managed Services area of the business - offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have over 40 years of experience in delivery. This experience coupled with our people, makes us one of the most complete and leading “as a service” providers in the market.

**What our people say**:

- “We are working towards a very bright future.”_
- “It's a company with vision and a promising future.”_

**The transformation you’ll experience**

At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together.

**Why you’ll love working here**

**Culture of possibility**
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

**A strong set of company values**
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

**Valuable employee benefits**
- Employee benefits, recognition, and wellbeing platform
- Flexible working options
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry certifications and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

**What our people say**:

- “Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”_
- “I really like my team and I like being able to work from home or the office depending on what suits my needs. My work is interesting, and I am constantly learning.”_

**What you’ll be doing**

The Education Services Team supports our Elite education customers. The team is expanding and has a requirement for a Notebook Service Technician based at a prestigious school in Melbourne’s East.
- Troubleshoot, diagnose, and provide Level 1 technical support solutions.
- Work onsite to ensure that service calls are completed accurately and efficiently, thereby reducing the need for return calls.
- Service products in accordance with vendor product service guides.
- Keep an accurate register of spare parts and liaise with our internal departments and customers to ensure that our service level agreements are met.
- Engage and work with the school’s IT team as helpdesk support.
- Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
- Set up, install, and configure various I.T software, hardware and other peripherals.
- Keep up-to-date documentation of IT processes, procedures, and configurations.

**Working Conditions**:

- Permanent full time
- Onsite work
- Based in Melbourne

**What will make you successful in this role?**
- Passionate about technology, be IT-savvy, possess outstanding diagnostic and problem-solving skills and have a strong sense of responsibility and dedication to work.
- A team player who can work collaboratively, with proven skills in troubleshooting, problem solving and critical thinking.
- Excellent communication skills to effectively interact with clients and team members.
- Proficiency in using ticketing systems and managing IT requests.
- Ability to work independently and prioritise tasks to meet deadlines.
- Attention to detail and a proactive approach to problem-solving.
- Strong organisational skills and the ability to maintain accurate documentation.

**How to apply**

Careers | Atturra