Senior IT Helpdesk Technician

Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and delivery. Additionally, Fyfe is actively involved in helping our clients with their Energy transition goals across a broad range of solutions including hydrogen and biogas.

About the Role

To support our success, we are seeking an enthusiastic and self-motivated Senior IT Helpdesk Technician.

This dynamic role will be based in our Melbourne office and will work collaboratively with a team of IT specialists across various offices.

As a Senior IT Helpdesk Technician, your essential role is to provide technical support to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly. Diagnosing and resolving problems related to desktops, laptops, printers, and other peripherals. Additionally, you will contribute to the setup and configuration of new workstations and mobile devices, keeping the organization's technology up to date.

You will also be responsible for installing, upgrading, and maintaining software applications and operating systems, and monitoring the IT ticketing system, prioritize user requests, and ensure timely resolutions. Collaboration is vital as you work closely with the IT team to escalate and resolve complex issues effectively. And occasionally, you will be required to travel for on-site support, demonstrating your commitment to providing hands-on assistance promptly.

Responsibilities:

• Provide technical support to employees, troubleshooting hardware, software, and basic network issues via phone, email or in-person.
• Install, configure, and maintain company IT systems, including computers, printers, and communication tools.
• Support the M365 suite, including Entra, Exchange, SharePoint and Teams.
• Manage user accounts, permissions, and security settings in various systems.
• Document technical issues and resolutions in the IT ticketing system.
• Assist in software updates, patches, and system maintenance.
• Provide training and guidance to staff on IT best practices and troubleshooting steps.
• Assist with new IT initiatives from design to delivery, including change management.

Requirements:

• 3+ years experience as an IT Helpdesk Technician or technical support role
• Excellent problem-solving and troubleshooting skills
• Excellent Microsoft environment support experience
• Experienced with Active Directory and Microsoft Entra
• Customer-focused attitude with a dedication to delivering exceptional service
• Tertiary IT qualifications or industry certifications essential
• Very strong interpersonal and communication skills - written and verbal
• Ability to work independently and collaboratively in a fast-paced environment.

Culture

Fyfe values our clients and our people and has a culture built on respect, integrity and the delivery of value. This is achieved through a combination of modern and contemporary working conditions supported by an inclusive management style which sees all levels of management being accessible through an open-door policy applicable to everyone. Fyfe have also engaged various corporate entities to offer benefits to staff, have a social club and encourage an innovative and pro-active approach to projects. With 16 offices nationally, staff are encouraged to tap into the wealth of knowledge that we have, welcoming information sharing and troubleshooting among colleagues.

Benefits

• Inclusive Culture: Join a social, collaborative, and inclusive team with regular social and networking events.
• Professional Development: Receive competitive pay and financial support for your professional growth.
• Exclusive Discounts: Benefit from discounts at over 470 retailers (banking, accommodation, cars, retail, and more).
• Salary Sacrificing Options: Take advantage of salary sacrificing for motor vehicles, portable devices, and e-bikes.
• Additional Leave: Access an extra 6-week paid purchase leave

How to apply

If you believe you meet the above criteria and would like to join our team, click on the APPLY FOR THIS JOB button to submit your application.

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Please note, agency applications and those without full Australian Working Rights will not be accepted. Only shortlisted candidates will be contacted.