Team Leader Functions

**Remuneration**_:_**_ _Band 6 Salary from $101, 297.04 per annum plus superannuation and a fortnightly RDO.
**Location**: Hoppers Crossing based and will be required to work across multiple locations throughout the Wyndham Municipality.

**About the role**
The Team Leader Functions will lead the day-to-day operational management of Concierge Bookings and Front of House for function and hospitality services within Wyndham’s Cultural Venues.

Be part of the dynamic service based Cultural Venues leadership team where you will collaborate with other service leads, to lead your team in delivering exceptional services.

**What your day will look like**
- Mentor and support the team to become a high-performance team that is accountable and delivers an excellent customer service experience.
- Facilitate teamwork, drive professional development and implement strong team collaborative initiatives.
- Develop and facilitate service-based processes, projects, operational budgets and performance measures for Cultural Venues in alignment with Council values and processes.
- Provide expertise in function and hospitality services with an emphasis on high quality event logistics and operations, customer experience and bookings management.

**What you will bring**
- Degree or diploma course in Hospitality, Event Management or other relevant discipline with some relevant experience, or lesser qualification with extensive experience within the industry.
- Strong leadership and supervisory experience, with a drive to develop and motivate team members.
- Demonstrated knowledge and experience of functions, customer service and hospitality services, with a collaborative intent for continuous improvement.
- Demonstrated experience in leading teams in a fast-paced customer service environment, with often complex stakeholder requirements.
- A continuous improvement mindset with a positive, proactive, and flexible attitude.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

**Why join Wyndham**
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

**How to apply**

**Applications close at 11:59PM on Thursday, 6 March 2025.**

If you have further role-specific questions, please contact **Kylie Brown, Coordinator Cultural Venues** on **0473 208 632**

**Child Safe Organisation**
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

**Diversity and Inclusion**
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.