Office Manager

Job description ABOUT US Medela Health is a leading care services provider that was established to assist individuals with disabilities to have excellent quality services to achieve their goals and meet their needs. The company prides itself on complying with the NDIS’s standards and procedure of delivering optimal care services to the community. The company is a registered NDIS provider. Medela Health is growing rapidly with enhanced relationships with organisations within the sector. The company prides itself on delivering unique support services to people with disabilities and their families. At Medela Health, we provide support for people with disabilities and their support networks, helping them meet their daily needs and reaching their full potentials. We strive to build a community in which there is a plan and purpose, value of every life no matter their age, gender, disability or where they live. We provide personalised care, promote and protect the rights of individuals with disabilities, and enhance their full participation in the community by actively engaging them in all forms of community programs. At Medela Health, we do not only provide support for individuals, but we also go extra mile in finding the right mix of support to enable them to achieve their goals no matter how big or small. KEY RESPONSIBILITIES Main Duties and Responsibilities: - Overseeing the daily operations of disability services programs and ensuring they are delivered in compliance with relevant laws, regulations, and policies. - Developing and implementing strategies to improve service delivery and client outcomes. - Managing and supporting a team of disability support workers and providing guidance, coaching, and performance management. - Collaborating with external stakeholders such as government agencies, community organisations, and other service providers to improve service coordination and referral pathways. - Monitoring budgets and financial performance of programs to ensure they are being delivered cost-effectively and efficiently. - Ensuring that appropriate quality assurance processes are in place and service standards are met. - Developing and maintaining positive relationships with clients and their families and other stakeholders such as funders, regulators, and advocacy groups. - Formulating strategy(s) to improve the organisation’s performance to increase the quality of customer service and implement best practices across all levels. - Building the capacity of the customer and their informal support, including making informed decisions - Ensuring all business operations are carried out in an appropriate and cost-effective way - Exercise punctuality in general, including meetings & training sessions - Managing initiatives that will contribute to the long-term operational excellence of the organisation Generally, an office manager's job description may include: Intake Interviews: The Office Manager will conduct intake interviews of individuals with disabilities to identify their needs, strengths, and preferences. Risk Management: The office manager will work with individuals with disabilities to identify, classify, manage, control, and monitor those risks that threaten the Services provided and manage all associated records so there is up-to-date and accurate documentation of the risk assessment at all times. It is an ongoing process that requires the development of cost-effective control measures to reduce risks and maximise opportunities. Workplace Health & Safety: Monitor and report on any risks and maintain high WH& Safety standards Developing Individualized Support Plans: The Office Manager will work with individuals with disabilities to assess their needs and develop individualised service plans that outline the specific services, interventions, and supports required to help them achieve their goals. Participate in reviewing plans to ensure individual goals and objectives are met and time allocated to deliver services is efficient, productive, and maximised. Coordinating Services: The Office Manager will work with service providers, healthcare professionals, and other stakeholders to ensure that people with disability have access to the resources and support services they need. Ensure that the relevant Standards and contractual obligations are consistently met & exceeded. Communicate issues ; risks to your supervisor, including workflow conflicts or difficulties, along with possible solutions. Managing and increasing the efficiency and effectiveness of support services provided. Overseeing the delivery of multi-discipline, person-centred, collaborative, and innovative services Client Services: Assist, conduct, or refer customers for individualised assessments. Work cooperatively and collaboratively with support mechanisms, including families, team members, and other service providers, to ensure the customer is supported by those who know them best. Working with the customer to m