Ecommerce Executive

1 week ago

Sydney, Australia Merlin Entertainments Full time

What you'll bring to the team:
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Ecommerce Executive to join our E-commerce department on a Full time, permanent basis. The role will be based at our Sydney office, with a hybrid element for those looking for more flexibility.

Build a sense of ‘Team Operations’ across all existing ‘vertical’ teams.-
Qualifications & Experience:
**Essential**
- In-depth knowledge of Windows internal workings, such as registry, permissions, services and management.
- Proven track record in problem solving, within a medium to large enterprise environment.
- A general understanding of networking technologies.
- Ability to demonstrate an awareness of, and prior experience in, IT Infrastructure Library (ITIL) processes, procedures and methodologies.
- Minimum of five years’ experience in an IT support role.
- Previous experience in the use of IT Help Desk tools, ideally ServiceNow.
- Excellent communication skills, both written and verbal, and able to articulate complex ideas in succinct business terms.
- Outstanding interpersonal and relationship-building skills, interacting well with people who have different work styles and cultures.
- Able to work under pressure in a fast-paced environment, with a proven ability to complete assignments with speed, accuracy, attention to detail and quality.
- Effective use of collaborative tools, including Microsoft SharePoint and Teams.
- Excellent written and verbal use of the English language.

**Desirable**
- Experience in using SQL as a query language.
- ITIL Foundation certified.
- Experience in working within a PCI environment.

**Other**
- Travel is possible, sometimes overseas, in line with business needs.
- Attendance at the monthly Application Support Team Meeting in-person is required (usually at Merlin Technical Hub, Chertsey)
- This is a hybrid role with the expectation of at least 3 out of 5 days based at a Merlin Office or Attraction.
- Flexibility around working hours will be expected, with a requirement to work weekends, bank holidays and evenings/early mornings as necessary.
- An active involvement in the out of hours on-call rota is required.
- Full driving licence and access to transport is required.

**Benefits**:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you’re already fantastic and want to become even better (our magic can help here).

Posted Salary Range: Competitive

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