Ecommerce Executive

2 weeks ago

Sydney, Australia Amazon Support Services Pty Ltd Full time

2-3 years of experience working with Experience with headless CMS software (i.e. Contentful)
- 2-3 years of experience managing eCommerce product catalogue
- Good knowledge of Shopify platform functionalities and best practices
- Demonstrable eCommerce experience
- Marketing and sales-oriented
- Analytical and process-oriented
- Attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Output and deadline driven
- Excellent communication and interpersonal skills with the ability to work in a cross-functionally collaborative role with stakeholders across different timezones
- Strong critical thinking/problem solving skills
- Motivated to work in a fast-paced technology scale-up

Key job responsibilities
- Implement pricing and merchandising related to product launches and promotions
- Own and maintain online product catalog
- Collaborate with Operations team to monitor inventory and backorders
- Monitor orders processing and troubleshoot issues in collaboration with the Operations and Customer Support teams
- Author and maintain content tied to product, promotions, site launches and new features
- Work with creative, development and marketing teams to implement changes, new features, and bug fixes
- Conduct testing and QA for project launches and ongoing builds
- Initiate, optimise and evaluate projects and campaigns with the aim of increasing visibility and conversion (cross-sell, up-sell, promotion or seasonal)
- Report on web performance including sell-through, sessions and conversion rates and to better understand shopping behaviours and trends
- Work closely with creative and marketing to ensure strong seasonal campaigns and promotions online
- Conduct regular and thorough “store walk-throughs” and QA checks to ensure strong execution and drive site improvements
- Support international teams with content authoring and QA
- Learn to automate processes and find the most scalable ways to manage tasks
- A strong interest in understanding and driving user experience
- Additional European languages a plus

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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