Support Administrator

6 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Support Administrator**
- ** Employment Type: Temporary until 30 June 2026 (x 3 roles)**
- ** Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)**
- ** Grade: Clerk Grade 3/4**
- ** Salary Range: Salary Range: $82,193 - $90,001 plus 11.5% Super**

**Who we are**

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

**The opportunity**
In this role you will undertake a range of project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects, in line with established project plans and objectives.

**Day to day responsibilities**:

- Overseeing the monitoring and resolution of JSM service requests and incident tickets to ensure service continuity.
- Manage Incident SLAs, conduct proactive system and alert monitoring, and perform daily platform health checks to maintain operational stability.
- Document resolutions, provide detailed insights, and facilitate knowledge sharing to enhance team performance and service delivery.
- Prepare comprehensive shift handovers, ensuring seamless transitions and uninterrupted support across all shifts.

**What you will bring to this role**
- Demonstrated experience in providing project and operational support, including monitoring and reporting on plans, milestones, and deliverables to ensure alignment with time, cost, and quality indicators.
- Experience in updating and collating documentation and records to ensure project delivery complies with agreed management methodology.
- Experience in conducting research and analysis, contributing to project briefs, and assisting the project team to complete tasks and implement plans to achieve agreed outcomes.
- Experience in communicating with stakeholders to provide project updates and address implementation issues, while offering secretariat and administrative support, including coordinating meetings and preparing papers for project management.

**AI Statement**

**How to apply**

Please attach your updated resume and cover letter cover letter maximum 1 page) outlining how you meet the skills and experience of this role.

Salary Grade 03/04, with the base salary for this role starting at $82193 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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