Sme Account Representative

2 weeks ago

Brisbane, Australia Röhlig Australia Full time

Location: Brisbane
Subsidiary: Röhlig Australia
Country: Australia
Start: ASAP

An exciting vacancy has arisen for an experienced individual with freight forwarding customer service and operations experience to join our Hendra office in Brisbane in a newly created SME Account Representative role to manage and grow our SME portfolio.

**Responsibilities**
- Work closely with Sales for every new SME account allocated and be responsible for the implementation and growth of new and existing accounts
- Increase the Gross Profit of the SME portfolio through the increase of Profit Per Job and file count increase
- Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
- Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions) are completed according to KPIs
- Monitor and action service requirements for designated accounts, ensuring prompt, relevant and accurate responses
- Accurately record information about instructions and requests from clients, relay information or instructions to other departments/overseas offices and branches promptly, and provide timely feedback to customers
- Quote freight and insurance rates per KPIs and ensure rates and particular requirements are appropriately recorded and deployed
- Inspect incoming shipping documents to ensure they are complete and accurate and react in a timely manner if there are any discrepancies while keeping a record to enable preventative action
- Ensure Organisation and Relationships are set up correctly allowing auto completion of jobs and billings in CW1
- Manage data accuracy of the status reports generated and automatically delivered by CW1

**Skills required**
- Good knowledge of freight forwarding operational processes
- Results focused and commercially minded with the ability to build and maintain relationship and portfolio growth
- Good communication and interpersonal skills with the ability to communicate effectively both verbally and in writing
- Customer service driven attitude, highly motivated, proactive attitude and be highly adaptive to the changing environment
- Co-operative working style, informing stakeholders/departments pro-actively and taking preventive actions with the goal of customer retention/satisfaction

**What you can expect**

In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

**Our benefits**
- Paid birthday leave
- Discretionary bonus scheme
- Flexible working arrangement
- High performing diverse and dynamic branch

**We look forward to meeting you**

**Your contact**

Tam Chung
HR Manager

Röhlig Australia
27 Navigator Place, Hendra, QLD, 4011

  • Inside Sales

    1 week ago

    Brisbane, Australia Virgin Australia Full time

    **Work type**: Max Term **Location**: Brisbane **Job type**: Sales & Business Development **Applications close**: **Inside Sales - SME**: **Inside Sales Consultant** **Brisbane Southbank Office (3-4 days in the office and 1-2 days WFH)** **Full Time - 12 month contract (with opportunity to become permanent)** Hello. We’re Virgin Australia. And we’re...

  • Insurance Broking Roles

    1 week ago

    Brisbane, Australia The Andersen Partnership Full time

    Locations all across Brisbane & Gold Coast - Competitive salary packages & team culture to suit your style - Broker Support, Insurance Broking & Senior Broking roles available Have you reached your potential in your current role and feel it's time for a new challenge? Some of our current available opportunities include: - Senior Account Executive -...

  • Account Representative

    4 days ago

    Brisbane, Australia Credit Corp Group Limited Full time

    Account Representative **Account Representative** **Job no**: 494662 **Work type**: Full-time **Location**: Brisbane - West End **Categories**: Collections, Customer Service & Call Centre - West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - WFH hybrid opportunities for work-life balance and no...

  • Account Representative

    2 days ago

    Brisbane, Australia Credit Corp Group Limited Full time

    Account Representative **Account Representative** **Job no**: 494703 **Work type**: Full-time **Location**: Brisbane - West End **Categories**: Collections, Customer Service & Call Centre - West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - WFH hybrid opportunities for work-life balance and no...

  • Account Representative

    2 weeks ago

    Brisbane, Queensland, Australia Credit Corp Full time

    Join to apply for the Account Representative role at Credit Corp2 days ago Be among the first 25 applicantsJoin to apply for the Account Representative role at Credit CorpGet AI-powered advice on this job and more exclusive features.West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesWFH hybrid...

  • Account Representative

    2 weeks ago

    Brisbane, Queensland, Australia Credit Corp Full time

    Join to apply for the Account Representative role at Credit Corp2 days ago Be among the first 25 applicantsJoin to apply for the Account Representative role at Credit CorpGet AI-powered advice on this job and more exclusive features.West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateriesWFH hybrid...

  • Sme Underwriter

    2 days ago

    Brisbane, Australia Allianz Australia Full time

    **SME UNDERWRITER- COMMERCIAL - QUEENSLAND | BRISBANE**Build a career in commercial packages underwriting.**Engage with a variety of brokers & build long-standing relationships.**Allianz is a Flex Ready employer, flexible work options are available.** At Allianz, we’re proud to named one of the Best Workplaces in Australia 2024 and a Great Place to Work....

  • Account Executive

    2 weeks ago

    Brisbane, Australia B & K Consulting Full time

    **About the Company**:** This is an exciting opportunity to join a leading insurance broking firm in the heart of Brisbanes CBD, renowned for delivering premium services since the 1980s. Our client prides itself on fostering deep and meaningful relationships with its clientele to ensure exceptional service delivery. **The Role** Due to significant growth...

  • Senior Accountant

    2 weeks ago

    Brisbane, Queensland, Australia Bel & Bril Talent Advisors Full time

    Ready for step up? If you are an Intermediate or early Senior Accountant working in an Accounting Firm this could be the ideal option for youBel & Bril Talent Advisors is working with quite a number of Top 50 National Accounting and Advisory firms currently seeking talented and motivated individuals to join their team as a Senior Accountant for the...

  • Senior Accountant

    2 weeks ago

    Brisbane, Queensland, Australia Bel & Bril Talent Advisors Full time

    Ready for step up? If you are an Intermediate or early Senior Accountant working in an Accounting Firm this could be the ideal option for you Bel & Bril Talent Advisors is working with quite a number of Top 50 National Accounting and Advisory firms currently seeking talented and motivated individuals to join their team as a Senior Accountant for the...