Helpdesk Officer

2 weeks ago

Gold Coast, Australia NTT Full time

**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?**

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Want to be part of the team?**

We’re seeking an IT Support / Help Desk Officer to join our team for an initial 3-month contract to provide onsite support across IT desktops, laptops, BYOD devices through to local LAN, WAN and corporate Wifi networks and M365 suite of products

**Your day at NTT**
- Be the first point of contact for raising and responding to IT support tickets
- Log incidents into the ticketing system
- Provide 1st level troubleshooting
- Escalate ticket where required and follow through the ticket through to resolution
- Configure and provision new devices

**What would make you a good fit for this role?**
- Bachelor's degree or Diploma of IT
- ITIL accredited
- Basic Cisco and Microsoft certs highly desired
- Experienced in providing 1st level support across
- Windows operating systems
- Desktops, laptops and BYOD devices
- LAN, WAN, Wifi connectivity troubleshooting
- Exposure to AV equipment with ability to troubleshoot and provision AV equipment
- Willingness to work onsite in the Gold Coast region

For more information about this or other opportunities, please contact Vaibhav Gusani. Please quote our job reference number 643973.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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