IT Help Desk and Support – Apparel

2 days ago

South West Coast VIC, Australia RB Sellars Full time $60,000 - $90,000 per year

Are you a tech savvy IT professional with a love for help desk support, apparel and lifestyle brands?

We're RB Sellars, and we're looking for an IT Helpdesk Support role to support our Store Teams, Support Centre employees and Distribution Centre team. If you thrive in a fast-paced environment, and even better if you AP21/Shopify experience, this could be your perfect next step.

About Us

RB Sellars is proudly Australian-owned and inspired by our community, the land, and the lifestyle of regional and rural Australia. As the country's most authentic rural outfitter, we offer quality apparel, outerwear, footwear, and lifestyle products for men, women, and children—across national retail, wholesale, B2B, and thriving ecommerce channels.

The role

The key responsibility of this role is to support the team and assist with delivering IT support across the business. You will report to the IT Services Manager and be responsible for providing level 1 and level 2 IT support, monitoring key systems and infrastructure, and overseeing the onboarding and support of users across our national footprint. You will assist the IT department in day-to-day operations, projects and IT set up of both software, hardware and other equipment.

What You'll Do:

  • Troubleshoot software, hardware, and networking issues and resolve IT support tickets from retail team members and head office team members as soon as possible
  • Ensure IT equipment and systems are working efficiently across the business.
  • Set-up of new team members, including accounts, programs, software and hardware to ensure new team members have all required equipment for their first day.
  • Ensure all offboarding and deactivation of existing employees is complete to keep office site and systems secure.
  • Record and log all calls and issues to analyse common issues and continually improve processes and procedures.
  • Ensure Cyber Security across the company is managed, downloaded on all machines and health checks are completed
  • Ensure full management of the Microsoft 365 programs across group
  • Manage active directory so it is compliant and up to date
  • Build strong customer support relationships with all stakeholders on projects, system integrations, and troubleshooting to continually improve processes and update systems and networks.

What We're Looking For:

  • 1-2+ years in IT Support
  • Desirable - experience with AP21 and Shopify 2.0 (or equivalent ERP/Retail systems)
  • Desirable - experience supporting Point of Sale (POS) systems and retail technology solutions
  • Experience supporting Point of Sale (POS) systems and retail technology solutions
  • Basic knowledge of IT infrastructure, enterprise applications (such as Microsoft Dynamics), and cloud platforms including Microsoft Azure is an advantage.

Why Join Us?

  • Join a down-to-earth, passionate team that loves what they do
  • Be part of a respected, heritage-driven brand that's growing fast online
  • Contribute to shaping a digital customer experience you can be proud of
  • Work in a collaborative environment where ideas and initiative are valued

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