Helpdesk Officer

1 week ago

Gold Coast, Australia Hudson Australia Full time

**Job Title: Contract Helpdesk Officer**

**Location: Gold Coast Queensland**

**Job Type: Full-Time (3-Month Contract)**

**Experience: Minimum 2 years in Helpdesk Support**

**About Us**: Our client is a dynamic company dedicated to providing exceptional products to theirclients. We are currently seeking a skilled and experienced Helpdesk Officer to join the team for a 3-month term and contribute to the to delivering expetional customer support.

**Key Responsibilities**:

- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Document, track, and monitor support requests to ensure timely resolution.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Assist in the development and maintenance of knowledge base articles.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Collaborate with vendors to resolve hardware and software issues.

**Qualifications**:

- Minimum of 2 years of experience in a helpdesk or technical support role.
- Proficient in troubleshooting Windows and Mac operating systems.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

**Education**: Bachelor's degree in Information Technology, Computer Science, or related field preferred.

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