Quality Accreditation Officer

**Introduction**:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society. Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way. If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

The Quality Accreditation Officer maintains CoActs Accreditations and ensures the maintenance of CoAct’s Quality Management System. The Quality Accreditation Officer also supports CoAct’s Assurance Framework including completion of assessment of our subcontractors.

The Quality Accreditation Officer identifies issues or trends and works closely and cohesively with internal and external stakeholders to ensure that contractual obligations are adhered to.

**Key responsibilities include**:
Manage the accreditation preparation process, and support auditors during the reviews/monitor risks to certification and maintain and improve CoAct’s Accreditation resources

Coordinate and facilitate audits, take detailed audit notes, prepare audit reports, and communicate audit findings to stakeholders and Management

Maintain and improve Service Partner Assessment frameworks, including the maintenance of systems, processes, and tools

Support the team with maintenance and development of CoAct’s Quality Management System

Manage CoAct’s Continuous Improvement process

This position is remote from within Australia and offers flexible, part-time hours (30.4 per week). Applicants must commit to travel to Brisbane to support auditors and CoAct managers during accreditation audits (4 audits per year).

**Skills and Experiences**:
Personal Attributes

Excellent organisational, planning and time management skills, including the ability to document work and meet deadlines

Excellent attention to detail and analysis skills

Excellent written, verbal, and interpersonal skills

Team player with the ability to build and maintain effective, trusting relationships with staff, service partner organisations, and other third parties

Understanding of and active participation in team-based activities

The capacity to participate in and contribute to the effective operation of a multi-disciplinary team

Required Experience

Previous experience in project managing annual accreditations for NSDS or NDIS and ISO 9001

Previous experience within similar type roles

Desirable Experience

Previous experience with Quality Principles Framework (QAF)

Employment Services contract experience in Workforce Australia and Disability

Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:
Salary packaging

Health and wellbeing allowance

Additional wellbeing leave (on top of annual and personal leave entitlements)

Corporate health insurance discounts

Join us and be a part of a team that makes a real difference.

Your Next Steps

All successful applicants will be required to complete criminal history verification and may be required to undergo a Working with Children Check.