Quality and Accreditation Partner

13 hours ago

Brisbane, Queensland, Australia Harwell Home Care Full time $80,000 - $120,000 per year

About Us

At Harwell Home Care, we're a family-owned, DVA-approved provider passionate about helping veterans and older Australians live independently and comfortably at home. Our compassionate and skilled team delivers flexible, high-quality, person-centred care guided by empathy, respect, and excellence.

We are deeply committed to maintaining the highest standards of clinical quality, compliance, and continuous improvement, ensuring every client receives safe, consistent, and dignified care.

About the Role

Reporting to the Chief Service Officer, the Quality and Accreditation Partner plays a key role in supporting our clinical and operational teams across multiple regions. The position focuses on strengthening Harwell Home Care's quality systems, governance processes, and compliance with national care standards and regulatory frameworks, including those set by the Department of Veterans' Affairs (DVA), Aged Care Quality and Safety Commission, Australian Council on Healthcare Standards (ACHS), and Home Care Packages (HCP) / Support at Home programs.

While this role is remote-based, preference is given to candidates located in Brisbane for closer collaboration with key leaders. However, we welcome applicants from other locations who are the right fit for the role.

Key Responsibilities

  • Provide expert advice and guidance on compliance with DVA, ACHS, HCP/Support at Home, and Aged Care Quality Standards.
  • Coordinate and lead internal and external audits, accreditation, and quality assessments.
  • Support investigations, root cause analyses, and the implementation of corrective and preventive actions.
  • Manage and maintain risk registers, identifying and mitigating potential risks proactively.
  • Develop, implement, and review clinical and operational policies and procedures.
  • Conduct regular internal audits and compliance reviews to drive continuous improvement.
  • Research, design, and implement effective quality management and governance systems.
  • Oversee timely follow-up and implementation of audit and inspection recommendations.
  • Ensure compliance with Service Level Agreements (SLAs) and relevant legislation.
  • Build collaborative relationships with Clinical Leaders, the Executive Team, and key stakeholders across the business.

About You

  • Proven experience in a quality, compliance, or auditing role within aged care, community health, or home care services.
  • Strong knowledge of DVA-funded services, ACHS accreditation, and Aged Care Quality and Safety Standards.
  • Familiarity with Home Care Packages (HCP) and the upcoming Support at Home program is highly regarded.
  • Clinical background or solid understanding of clinical governance frameworks (preferred).
  • Excellent understanding of legislative and regulatory compliance in aged and home care.
  • Exceptional interpersonal, analytical, and stakeholder management skills.
  • Strong written communication, reporting, and documentation abilities.

What We Offer

  • Supportive and approachable management
  • A values-driven, collaborative team culture
  • Meaningful work that positively impacts older Australians — especially our veterans
  • Gifts for your birthday and each year of service
  • Annual Year-End Celebration and Culture Engagement Activities
  • Access to accredited learning and professional development opportunities

Join Us

If you're passionate about quality care, compliance excellence, and making a meaningful difference in the lives of older Australians, we'd love to hear from you.

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