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Patient Services Officer

3 weeks ago

Balwyn, Australia Advara HeartCare & Advara SleepCare Full time

Our Best Starts with You
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

We have an exciting opportunity for a Medical Receptionist to join us on a permanent part-time basis (Monday, Tuesday & Friday).
Also known as the Patient Support Officer, this support role to the Practice Manager, will be fundamental in ensuring the continual development of an outstanding local team and support the clinical services at the practice.

**What you’ll do**:

- Thrive in a dynamic administrative setting, prioritizing patient care in a fast-paced environment
- Serve as the frontline ambassador, warmly welcoming and assisting patients while ensuring precise documentation
- Navigate seamlessly through constant changes and handle multiple priorities with ease
- Skillfully manage a high volume of telephone inquiries, providing accurate and helpful information
- Take charge of billing and receipting patient accounts with meticulous attention to detail
- Expertly handle document scanning and maintain precision in daily banking reconciliation.

**Who you are**:

- Demonstrated understanding of and an ability to provide superior patient care and stakeholder customer service
- Strong leadership skills with experience in leading a team by displaying and inspiring confidence in and demonstrating behaviours in accordance with Advara HeartCare’s values
- 3+ year’s equivalent experience in the health professional industry
- Strong knowledge of relevant workflows for all cardiac testing and reporting
- Excellent time management and multi-tasking skills
- Proven experience to work effectively both independently and collaboratively in a multidisciplinary team environment.

**What’s in it for you**:

- Permanent part-time opportunity
- Purchase additional annual leave as part of our annual leave scheme
- Range of benefits such as 12 weeks paid parental leave
- Work with a connected, collaborative team
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

**Who we are**:
We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.

We are about deep patient care, exceptional outcomes for all and moving the industry forward.

**Covid-19**:
In line with the Public Health Order, all Advara HeartCare clinical employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for Advara HeartCare, you must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.