Customer Service

3 days ago

Balwyn VIC, Australia Active Audiology Full time $43,520 - $62,400 per year

Location: Balwyn and Burwood Melbourne VIC

Hours: 9am – 5pm, up to 5 days/week across either site.

Options: 5 days per week (Mon–Fri) or 2–3 days/week.

Start: Immediate

Make a real impact.

Active Audiology is hiring a reliable, capable admin professional to support our Balwyn and Burwood clinic. Your work will help people reconnect with life through better hearing.

Key Responsibilities

  • Greet patients and manage bookings
  • Complete government claims and manage our CRM software accurately.
  • Make follow-up calls to schedule check-ups and reviews
  • Handle emails, reminders, and patient communication
  • Process Medicare and Government claims
  • Coordinate with audiologists and support clinic operations
  • Maintain patient records, billing, and aid orders

Who This Role Suits

This role is ideal for someone re-entering the workforce in a stable, meaningful position. It may suit:

  • Parents returning to work who value routine and purpose
  • Former nurses or healthcare professionals seeking a people-focused role
  • Corporate professionals looking for more balance and fulfilling work

What You Bring

  • Strong communication and computer skills
  • Confident phone manner and attention to detail
  • Admin or customer service experience
  • Reliable, organized, and seeking long-term work
  • Background in healthcare, banking, or legal is a plus
  • Greek language skills are helpful but not essential

Why Join Us

  • Option for full-time or part-time work
  • Consistent daytime hours: 9am – 5pm
  • Supportive, experienced team
  • Structured onboarding and training
  • Meaningful work improving lives through hearing care

Trial Session

Shortlisted candidates must attend a brief trial session at our Thornbury clinic. This is a chance to experience the environment and see if the role suits you.

How to Apply

Send a 1–2 minute video answering:

  • What skill makes you a good fit for this role?
  • Why does this job interest you?
  • Why do you enjoy working with mature-aged adults?

If you prefer not to submit a video, you may answer these questions in writing as part of your cover letter.

Email your application to: , Attention: Anna

Or attach your video or cover letter when applying via Indeed

About Active Audiology

Our hearing clinic are across multiple sites in Melbourne. We've been operating for over 15 years. Cris Ivanidis, audiologist and Director – founded the company with the vision to help people hear life again through the sounds that matter to them. Cris believes in building long term professional relationships with clients through genuine care and a high standard of service. Many of our team members have been with us for a long time, even as long as 10 years ago. We encourage team learning, growth and new ideas. Working with an Active Audiology is an opportunity to connect with a great team and make a difference to people's lives through hearing care.

Job Type: Part-time

Pay: $28.00 – $30.00 per hour

Experience:

  • office administration: 2 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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