Technical Support Specialist

1 week ago

Sydney, Australia Hatch Full time

** This role is at Aircall (not for Hatch)**

Hatch is supporting Aircall to find a great Technical Support Specialist - Voice Quality - VOIP to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Aircall.

**About the role at Aircall**

We are looking for a seasoned and hands-on Technical Support Specialist (Voice Quality Team)

to oversee the delivery of a world-class support experience that exceeds customer expectations

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Technical Incident Resolution - Analyze and resolve technical and functional product issues for internal and external customers

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Aircall.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $90,000.00 per hour

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