Customer Technical Support Specialist

4 days ago

Sydney, Australia Bluefin Resources Full time

Our client is the leader of the Australia Securities market. Due to internal promotion we are seeking 2 Customer Technical Support Specialist to join the team.

In this fast paced environment you will work in a high performing team as the first point of contact for technical queries from a wide range of customers. You will be responsible for providing high quality technical support across the Trading and Information systems.

Day to day
- You will proactively ensure the management and resolution of customer queries in a timely and efficient manner
- Actively monitor and maintain customer connectivity for critical systems
- Take an active role in customer readiness for system and product releases and provide regular and ad-hoc reporting for internal stakeholders
- Build and share knowledge of customers through active engagement and support
- Deliver exceptional service to customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support
- Support the operation of External Test and Production Environments; assisting in the development and refining of work-flows between departments to ensure a streamlined and efficient customer experience
- Provide assistance to customers during various development and testing phases such as API Development, Qualification Testing, Customer End to End Testing, Implementation Rehearsals and Production Go-Live;
About you
- Attitude & enthusiasm - must demonstrate a real want to work for a Technical team in the Trade Market sector
- Technical ability - either proven in experience or education
- Clear Communicator - have a proven positive track record in dealing with customers during incidences and time-critical situations
- Exposure to finance - through previous roles, courses, personal trading
- Knowledge of the markets - knows about trade-able instruments, what the execution / clearing / settlement process entails

Why this opportunity?
- Clear progression pathway within department
- Opportunities to progress further within the wider organisation
- Exposure to project work
- Great opportunity to constantly learn and grow

BBBH52496_167537861742746

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