Technical Support Specialist

Technical Support Specialist

**Location**:Sydney, NSW, AU

**Function/Branch**:Operations

**Type of contract**:Permanent Employee
Our CompanyTechnogym inspires **70 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **Healthness lifestyle** of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the **right spirit to join Technogym because you have the IMBESTIO** You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better worldYour RoleIf you love solving problems, enjoy fast-paced work, and care about customer satisfaction, this is the role for you
Our **Services Team** plays a key role in ensuring customers have the best possible experience with their Technogym equipment - at home, in gyms, or corporate wellness spaces.In this role, you are not just answering phones - you are the **central contact point and coordinator** for our customers' technical issues. You take responsibility for each case, from first contact to final resolution, ensuring the right resources are mobilised and the customer is continuously informed.Your Impact- Handle support requests originating from clients and transfer the necessary parts order to the back office
- Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
- Guarantee product data collection from the market
- Manage the collection of feedback data related to products
- Proactively support CATs in order to keep support costs down
- Effectively record and manage incoming cases (technical issues and queries) and customer complaints
- Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
- Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
- Maintain data accuracy within the working systems at all times
About YouWe’re looking for someone who is passionate about wellness and healthness, proactive, and customer-focused.What You Should Bring:
- 1-3 years of experience in customer service, case management, or a call center environment
- Strong phone and verbal communication skills, with active listening abilities
- Knowledge of customer service techniques, including communication and negotiation skills
- CRM management experience (SAP, Salesforce, or ServiceMax is a plus)
- Ability to multi-task, set priorities, and manage time effectively

**Why Join Us?**
We believe in supporting our team’s wellbeing, both in and outside of work. Here’s what we offer:
- One extra paid day off during your birthday month
- $100 monthly fitness allowance - use it toward your gym membership or enjoy a fully covered 37-credit ClassPass subscription
- Weekly Uber Eats voucher to help cover your lunch
- Five additional Wellness Days per year - on top of your standard annual leave
Technogym is an Equal Opportunities Employer-
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true