Technical Support Specialist
2 weeks ago
About Us
REND Tech Associates is a leading IT solutions partner specialising in the healthcare industry. We support medical practices, clinics, and healthcare providers with secure, reliable, and innovative technology solutions. Our mission is to keep healthcare professionals connected and productive through exceptional IT support and tailored services.
The Role
We're seeking a Technical Support Specialist to join our team in Werrington. In this role, you'll resolve technical issues, support IT projects, and ensure our healthcare clients experience seamless and secure systems. You'll work across helpdesk, onsite, and project environments, gaining broad exposure to both infrastructure and cloud technologies.
Key Responsibilities
- Provide Level 1 and 2 support to healthcare clients across hardware, software, and networks
- Troubleshoot and maintain clinical applications and IT systems
- Deploy, configure, and support servers, computers, and cloud platforms
- Document technical processes and contribute to service improvements
- Deliver proactive communication and professional service to clients
What You Bring
- Strong knowledge of Windows environments and server builds
- Networking skills (routers, switches, troubleshooting)
- Experience in helpdesk or technical support roles (Level 1/2)
- Familiarity with cloud platforms (Office 365, Azure, Google Apps)
- Exposure to clinical software or WordPress is highly regarded
- Excellent communication and problem-solving skills
- Full Australian work rights are required for this position
- A valid driver's licence is desirable for onsite client work
Why Join Us
At REND Tech Associates, you'll be part of a team that understands the unique challenges of healthcare IT. This role offers hands-on experience across diverse technologies, with the opportunity to make a real impact in a sector where reliable IT is critical.
Apply Now
If you're ready to grow your IT career in a company dedicated to healthcare technology, we'd love to hear from you. Submit your application today.
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