Customer Service Consultant

2 days ago

Adelaide Region SA, Australia Essential HR Full time

Use your customer service expertise
- Join one of SA's largest builders
- Be part of a passionate and dedicated team

**We create better lives**
Rivergum Homes is a progressive home builder that has been in the industry for over 28 years. At Rivergum we put our people first. We strive not only to enrich the lives of our customers, but of our employees too, by creating an environment that enables our team to achieve and succeed.

**About the Role**:
The Customer Service Coordinator role is critical to our customer’s journey. You will support our customers through their entire construction journey with us, proactively communicating with them at milestones throughout the pre-construction phase of the build and beyond.

**Main responsibilities**:

- Support customers through their construction journey with us
- Provide exceptional customer service
- Document all interactions and complete general administration
- Liaise with external parties
- Work closely with internal teams
- Assist in ensuring key business timeframes, goals, and targets are achieved

**What you will bring**:

- Proven customer service experience
- Passion to bring customer service excellence in every interaction
- Ability to build and maintain customer relationships, whilst meeting and managing their expectations.
- Excellent communication skills - written and verbal
- An understanding of business performance measures and goals
- Demonstrated ability to solve problems and negotiate mutually beneficial outcomes
- Interest / passion for the residential building industry
- Ability to adapt with the changing landscape of consumers and take on feedback for continuous improvement

**Benefits of working for us**:
We offer a range of benefits, competitive salaries, a culture of success and celebration, and more.

**To Apply**:
Click ‘Apply’ and upload a current Resume.

**Application Process**:

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