Customer Service Consultant

7 days ago

Greater Adelaide SA, Australia Rentokil Initial Full time

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in** Adelaide on a Permanent full-time basis.**

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

**Core responsibilities in the role include**:

- Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
- Proactively making outbound calls to our existing customers to promote our products and services
- A high degree of attention to detail and accuracy while scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
- Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
- Ability to multi-task and attend to ad-hoc jobs as and when they arise
- Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
- Experience working in call centre (essential)
- Demonstrated experience in phone sales and converting enquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multitasking.
- Proven problem-solving skills.
- Ability to work in a team environment to support fellow colleagues.
- Professional, reliable and punctual.
- Accurately enter data into systems.

**What is on offer**:

- Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
- A friendly, supportive environment where you can enjoy going to work each day.
- Access to staff benefits and discount program with major retailers and stores.
- Comprehensive training via company’s in-house programs.
- Access to ample free on-site car parking.
- Long term stability, working for a global company.

**About Rentokil Initial**:
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

**Employee Testimonials**:

- “Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.”_

Phillip Winkler
- "There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."_

Darran Gibson
- “What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”_

Adam D’Andrilli

  • Customer Service

    1 week ago

    Greater Adelaide SA, Australia Telstra Full time

    **Employment Type**:Permanent **Closing Date**:27 Feb 2025 11:59pm **Job Title**:Customer Service & Sales Consultant ARNDALE **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Consultant

    7 days ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Customer Consultant **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 15th August; Interviews Occurring 20th August and 22nd August** Position description: PD - Customer Consultant (14.07.22) (1).pdf **About the role** As a Customer Consultant you'll get to: - Listen to and understand our customers' needs and present...

  • Customer Consultant

    2 days ago

    Greater Adelaide SA, Australia Bendigo and Adelaide Bank Full time

    Customer Consultant **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 17th January; Interviews Occurring 21st -23rd January** Position description: Position Description - Customer Consultant (14.07.22).pdf **About the role** As a Customer Consultant you'll get to: - Listen to and understand our customers' needs and present...

  • Customer Consultant

    6 days ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **Your new role with Bendigo Bank is just a few clicks away.** **Job Closes: 17th January; Interviews Occurring 21st -23rd January** Position description: Position Description - Customer Consultant (14.07.22).pdf **About the role** As a Customer Consultant you’ll get to: - Listen to and understand our customers’ needs and present solutions and...

  • Customer Relations Consultant

    2 weeks ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Relations Consultant **BT Customer Relations Consultant - Margin Lending** Are you a passionate communicator with a knack for building trust? Build a long-term career in financial services - entry-level role with growth potential! - Permanent full-time onsite role based in Bedford Park **How will I help?** BT, Australia's leading wealth...

  • Customer Service Consultant

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    This is a fantastic opportunity for driven and customer focused individuals to join one of Australia’s Big 4 **Your new company** Work for one of the most loved Big 4 banks that has a proud history as one of Australia's first and oldest banks. This distinguished organisation is well recognised as the leader in their industry for helping their customers,...

  • Customer Care Consultant

    2 weeks ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    Our client provides salary packaging services to non-profit organisations and require Customer Care Consultants who will deliver exceptional customer service to their customers. **About the role**: - **Location**: Frewville, Adelaide, SA - **Salary**: $34.60 per hour + super - This is an **ongoing temporary contract starting ASAP.**: - Full time hours,...

  • Telstra Retail: Casual Customer Service

    2 days ago

    Greater Adelaide SA, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:6 Feb 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant UNLEY **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey,...

  • Telstra Retail: Casual Customer Service

    1 week ago

    Greater Adelaide SA, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:21 June 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant UNLEY **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Telstra Retail: Casual Customer Service

    23 hours ago

    Greater Adelaide SA, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:27 June 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant ADELAIDE **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...